How to fix explorer.exe crashing/rebooting repeatedly ?

Question

How to fix explorer.exe crashing/rebooting repeatedly ?

pierre ourseau 0

Hello,

I have a win11 laptop. When it starts, explorer.exe crash repeatedly every few seconds.
I tried reboot, sfc /scannow, virus scan, update windows and nothinq.
I tried clean boot and explorer.exe doesn't crash while in safe mod.
I analysed a .dmp file created after one of the crashs thanks Windbg and got that :

0:044> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1093

    Key  : Analysis.Elapsed.mSec
    Value: 1331

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 90

    Key  : Analysis.Init.CPU.mSec
    Value: 3750

    Key  : Analysis.Init.Elapsed.mSec
    Value: 522575

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 165

    Key  : Analysis.Version.DbgEng
    Value: 10.0.29457.1000

    Key  : Analysis.Version.Description
    Value: 10.2506.23.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2506.23.1

    Key  : Failure.Bucket
    Value: STACK_OVERFLOW_c00000fd_ucrtbase.dll!malloc_base

    Key  : Failure.Exception.Code
    Value: 0xc00000fd

    Key  : Failure.Exception.IP.Address
    Value: 0x7ffab883510c

    Key  : Failure.Exception.IP.Module
    Value: AppListBackup

    Key  : Failure.Exception.IP.Offset
    Value: 0x510c

    Key  : Failure.Hash
    Value: {ed56e354-134d-03fc-df4c-5320789e2a27}

    Key  : Failure.ProblemClass.Primary
    Value: STACK_OVERFLOW

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 515904

    Key  : Timeline.Process.Start.DeltaSec
    Value: 16

    Key  : WER.OS.Branch
    Value: ge_release

    Key  : WER.OS.Version
    Value: 10.0.26100.1

    Key  : WER.Process.Version
    Value: 10.0.26100.7019


FILE_IN_CAB:  explorer.exe.13040.dmp

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
rax=3fffffffffffffff rbx=0000000000000000 rcx=0000000000430000
rdx=0000000000000004 rsi=0000000000000004 rdi=0000000000430000
rip=00007ffafb33cc9f rsp=0000000009b03fc0 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000040 r10=00007ffaf1430000
r11=00007ffaf14414bd r12=0000000017262b3a r13=000000001033e6c0
r14=0000000009b7eb10 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010244
ntdll!RtlAllocateHeap+0xacf:
00007ffa`fb33cc9f e85c000000      call    ntdll!RtlpAllocateNTHeapInternal (00007ffa`fb33cd00)
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffafb33cc9f (ntdll!RtlAllocateHeap+0x0000000000000acf)
   ExceptionCode: c00000fd (Stack overflow)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000009b03fb8

PROCESS_NAME:  explorer.exe

RECURRING_STACK: From frames 0x2 to 0x4

ERROR_CODE: (NTSTATUS) 0xc00000fd - Impossible de cr er une nouvelle page de garde pour la pile.

EXCEPTION_CODE_STR:  c00000fd

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000009b03fb8

ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Is_OriginalExceptionThread] from Frame:[ffffffff] on thread:[2cc4]

STACK_TEXT:  
00000000`09b03fc0 00007ffa`f8f80139     : 00000000`00000000 00000000`00000004 00000000`09b042b0 00000000`00000000 : ntdll!RtlAllocateHeap+0xacf
00000000`09b04100 00007ffa`b887a7df     : 00000000`00000004 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!malloc_base+0x39
00000000`09b04130 00007ffa`b8833055     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : AppListBackup!operator new+0x1f
00000000`09b04160 00007ffa`b8833c14     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b042b0 : AppListBackup!std::_Tgt_state_t<wchar_t const * __ptr64>::_Tgt_state_t<wchar_t const * __ptr64>+0x65
00000000`09b041b0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0x9f4
00000000`09b04340 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b04660 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b04560 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b046f0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b04a10 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b04910 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b04aa0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b04dc0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b04cc0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b04e50 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b05170 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b05070 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b05200 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b05520 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b05420 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b055b0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b058d0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b057d0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b05960 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b05c80 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b05b80 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b05d10 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b06030 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b05f30 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b060c0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b063e0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b062e0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b06470 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b06790 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b06690 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b06820 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b06b40 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b06a40 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b06bd0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b06ef0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b06df0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b06f80 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b072a0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b071a0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b07330 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b07650 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b07550 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b076e0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b07a00 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b07900 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b07a90 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b07db0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b07cb0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b07e40 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b08160 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b08060 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b081f0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b08510 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b08410 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b085a0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b088c0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b087c0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b08950 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b08c70 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b08b70 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b08d00 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b09020 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b08f20 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b090b0 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b093d0 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b092d0 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d
00000000`09b09460 00007ffa`b8833cbd     : 00000000`00000000 00000000`00000000 00000000`09b7eb10 00000000`09b09780 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Match_pat+0x10ec
00000000`09b09680 00007ffa`b883510c     : 00000000`00000000 00000000`09b7eb10 00000000`00000000 00000000`00430000 : AppListBackup!std::_Matcher<wchar_t const * __ptr64,wchar_t,std::regex_traits<wchar_t>,wchar_t const * __ptr64>::_Do_rep+0xa9d

SYMBOL_NAME:  ucrtbase!malloc_base+39

MODULE_NAME: ucrtbase

IMAGE_NAME:  ucrtbase.dll

STACK_COMMAND: .ecxr ; ~~[0x2cc4]s ; .frame ffffffff ; ~44s; .ecxr ; kb

FAILURE_BUCKET_ID:  STACK_OVERFLOW_c00000fd_ucrtbase.dll!malloc_base

OS_VERSION:  10.0.26100.1

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.26100.7019

FAILURE_ID_HASH:  {ed56e354-134d-03fc-df4c-5320789e2a27}

Followup:     MachineOwner
---------

Do you have any idea how to resolve that ?
Thanks for any help you can give

1 answer

Your answer

Answer 1

To resolve the issue of explorer.exe crashing repeatedly on your Windows 11 laptop, you can try the following steps based on the analysis of the crash dump you provided:

Identify the Problematic Application: The crash analysis indicates that the issue may be related to AppListBackup and a stack overflow in ucrtbase.dll. This suggests that there might be a problem with an application that interacts with the Windows shell or the application list.
Disable or Remove Problematic Applications: If you have recently installed any applications that modify the Windows shell or manage application lists, consider uninstalling them to see if that resolves the issue.
Update Software: Ensure that all your applications, especially those that integrate with Windows Explorer, are up to date. This includes any third-party applications that might be causing conflicts.
Check for Corrupted System Files: Since you already ran sfc /scannow, you might also want to run the DISM tool to repair the Windows image. Open a command prompt as an administrator and run:
```
   DISM /Online /Cleanup-Image /RestoreHealth
```
Perform a Clean Boot: Since you mentioned that explorer.exe does not crash in Safe Mode, try performing a clean boot to identify if background services or startup items are causing the issue. You can do this by:
- Pressing Win + R, typing msconfig, and hitting Enter.
- In the System Configuration window, go to the Services tab, check Hide all Microsoft services, and then click Disable all.
- Go to the Startup tab and click Open Task Manager. Disable all startup items.
- Restart your computer.
Check for Windows Updates: Ensure that your Windows 11 is fully updated, as updates can fix bugs and improve stability.
Consider System Restore: If the problem started recently, you might want to consider using System Restore to revert your system to a previous state where it was functioning correctly.

If these steps do not resolve the issue, you may need to further analyze the crash dumps or consider reinstalling Windows as a last resort.

References:

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How to fix explorer.exe crashing/rebooting repeatedly ?

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