why does setup for outlook keep asking for a yahoo address

Question

Outlook doesn't link existing email accouint. Keeps asking for an email address. How do I connect email?

Answer 1

If Outlook keeps asking for a Yahoo address during setup, it may be due to a misconfiguration or an issue with the account settings. Here are some steps you can take to resolve the issue:

1. Check Account Settings: Ensure that you are entering the correct Yahoo email address and password. If you have two-step verification enabled on your Yahoo account, you may need to generate an app password for Outlook.
2. Create a New Profile: Sometimes, creating a new Outlook profile can help resolve persistent setup issues. You can do this by going to Control Panel > Mail > Show Profiles > Add, and then follow the prompts to set up your email account.
3. Use the Correct Connection Method: Make sure you are using the correct settings for connecting your Yahoo account to Outlook. You can refer to Yahoo's help documentation for the correct IMAP or POP settings.
4. Check for Third-Party Conflicts: If you have other email accounts set up in Outlook that use the same email address or password, it may cause conflicts. Consider changing the password for one of the accounts to ensure they are unique.

If these steps do not resolve the issue, you may want to consult the Microsoft support documentation or community forums for further assistance.

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References:

• Password prompt at every Outlook start or can't create profile
• Connection to Microsoft Exchange is unavailable error when a Microsoft 365 user tries to set up Outlook

Answer 2

Hi Susan,

Thanks for reaching out. It sounds like Outlook is prompting you to enter a Yahoo address during setup, which can happen if it’s defaulting to a previously used or cached account.

First, try launching Outlook and choosing File > Account Settings > Manage Profiles > Show Profiles, then create a new profile and set it as default. This will give you a clean start without any pre-filled email addresses.

Second, when adding your account, make sure to select Manual setup or additional server types if Outlook doesn’t detect your email provider correctly. This allows you to enter your actual email address and server settings manually.

Third, if Yahoo keeps appearing, check Windows Settings > Accounts > Email & accounts to see if a Yahoo account is listed there. If so, remove it and restart Outlook.

Lastly, if you’re using a Microsoft 365 subscription, try signing in through Outlook Web App (OWA) first to ensure your account is active and syncing properly.

If this helps, please mark the answer as accepted so others can find it too.

Best,
Carl