trouble connecting to the remote computer with remote desktop

Question

I am having trouble connecting to the remote computer with Microsoft remote desktop. It keeps asking for the password. I upgraded the password in microsoft accounts but it still does not recognize the new password.

Denis

Moved from: Microsoft System Center | Other

Answer 1

If you're having trouble connecting to a remote computer using Microsoft Remote Desktop and it keeps asking for a password, here are some troubleshooting steps you can follow:

1. Verify Password: Ensure that you are entering the correct password. Sometimes, the password may not sync immediately across all services, so double-check that the new password is indeed the one you need to use.
2. Account Lockout: If you've attempted to enter the password multiple times incorrectly, your account may be temporarily locked. Wait a few minutes and try again.
3. Network Connection: Ensure that your internet connection is stable and that the remote computer is accessible over the network.
4. Remote Desktop Settings: Check if remote connections are enabled on the remote PC. You may need to adjust settings if they are not configured correctly.
5. Firewall Settings: Make sure that the firewall on the remote computer is not blocking the Remote Desktop connection. The port used for Remote Desktop (usually 3389) should be open.
6. User Permissions: Ensure that your user account has the necessary permissions to connect remotely. You may need to check with your system administrator if you're unsure about your account's access rights.

If these steps do not resolve the issue, consider contacting your system administrator or Microsoft Support for further assistance.

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References:

• Troubleshooting access denied and user not authorized issues in Microsoft Remote Desktop Services
• Remote Desktop can't connect to the remote computer