help with microsoft 365 account access

Question

I need urgent access to my email used for my business. Access is denied. Said I needed parental control. I need to edit account details and it won't allow me to. Trying to verify my identity goes to my work email which i cannot use as identification

Answer 1

To regain access to your Microsoft 365 account, you can follow these steps:

1. Verify Your Identity: Since you mentioned that the verification process is directing you to your work email, and you cannot access that email, you may need to consider alternative verification methods. If you have set up security information (like a phone number or alternate email), try using those to verify your identity.
2. Contact Support: If verification through your usual methods fails, you can submit a support request. Go to the Microsoft 365 support page and select I can't sign in or access my tenant. You may need to provide official business documentation or other identity verification methods.
3. Reach Out to IT Support: If your organization has an IT department or a global admin, contact them for assistance. They may be able to reset your password or help you regain access.
4. Check Parental Controls: If parental controls are affecting your access, ensure that you are using the correct account and that any restrictions are lifted. You may need to contact the account administrator or Microsoft support for further assistance.

If none of these options work, you may need to escalate the issue through Microsoft's support channels for further help.

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References:

• Get support for Microsoft 365 for business
• Solve account access problems