my hotmail account is not receiving emails. However, sending email is working.

Question

My hotmail account is no longer receiving emails. It does send, but does not receive. I have no issues with storage, or One Drive. The account in the Outlook365 no longer lists the account under my HOTMAIL email, but as an OUTLOOK.COM account.

Answer 1

If your Hotmail account is not receiving emails but can send them, there are a few troubleshooting steps you can take:

1. Check Outlook on the Web: Sign in to your Hotmail account via Outlook on the web to see if emails are being received there. This can help determine if the issue is with the Outlook application on your computer.
2. Run the Support and Recovery Assistant: This tool can help identify and resolve issues with your Outlook account. You can download it and run it to check for problems with your account settings or connectivity.
3. Check for Software Updates: Ensure that your Outlook application is up to date. Outdated software can lead to various issues, including problems with sending and receiving emails.
4. Verify Account Settings: Ensure that your account is correctly set up in Outlook. Sometimes, changes in the account type (e.g., from Hotmail to Outlook.com) can affect email delivery.
5. Check for Filters or Rules: Make sure that there are no filters or rules set up in your Outlook that might be directing incoming emails to another folder or deleting them.
6. Review Spam/Junk Folder: Sometimes, legitimate emails can end up in the spam or junk folder, so it’s worth checking there as well.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.

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References:

• Find and fix email delivery issues as a Microsoft 365 for business admin
• Fix Outlook connection problems for Microsoft 365 account