cant get into my xbox rog ally

Question

so uh my xbox rog ally is currently locked for 30 days because it wants to use my dead grandpas phone number that does not work and i changed the info and i am locked out for 30 days are we serious the phone number does not work at all its turned off the bills didnt get paid so so uh how am i supposed to sign into my rog now i just bought the thing and your telling me i have to wait the 30 days to even use the son of a bitch seriously because my security info is in my dead grandpas phone so im fucked help me

Answer 1

If you are locked out of your Xbox device due to security information linked to a phone number that is no longer accessible, you may need to follow specific steps to regain access. Unfortunately, if your account is locked for 30 days, you will have to wait until the lockout period is over unless you can verify your identity through other means.

Here are some suggestions:

1. Contact Support: Reach out to Xbox Support or Microsoft Support for assistance. They may be able to help you recover your account or provide alternative verification methods.
2. Use Alternative Recovery Options: If you have set up any alternative recovery methods, such as an email address or another phone number, try using those to regain access.
3. Wait for the Lockout Period: If no other options are available, you may have to wait for the 30-day lockout period to expire before you can access your account again.

It's important to keep your security information updated to avoid similar issues in the future.

---

References:

• Solve account access problems

Answer 2

Hello,

If all previously added security information on your account has been removed and replaced with new details, a 30-day waiting period is required before the changes take effect.

This process is also explained in a Microsoft support article.

What does “Security info change is still pending” mean?

At present, the only alternative is to create a new Microsoft account and set up security information such as a currently available mobile phone number and email address as alternative contact methods.

If you prefer to continue using your previous Microsoft account, you’ll still need to wait the full 30 days for the changes to take effect.

In either case, it’s important to ensure that your account has up-to-date security information, including a valid mobile phone number and email address.