Apple Music won't sync with IPhone

Question

Apple Devices app says iPhone driver isn't installed. But Windows + X says driver is installed. What now?

Answer 1

It sounds like you're experiencing a driver recognition issue between your iPhone and your Windows PC. Here are some steps you can take to troubleshoot the problem:

1. Check Device Manager: Open Device Manager on your Windows PC and look for any devices with a yellow triangle indicating a problem. If your iPhone is listed there, it may have a driver issue.
2. Update Drivers: Even if Windows indicates that the driver is installed, it may not be the correct or latest version. Try updating the driver:
   • Right-click on the iPhone device in Device Manager and select "Update driver."
   • Choose "Search automatically for updated driver software" and follow the prompts.
3. Reinstall the Driver: If updating doesn't work, you can try uninstalling the driver:
   • Right-click on the iPhone device in Device Manager and select "Uninstall device."
   • Disconnect your iPhone and then reconnect it. Windows should attempt to reinstall the driver automatically.
4. Check for Windows Updates: Ensure that your Windows operating system is up to date, as updates can include important driver updates.
5. Use Apple Software: Make sure you have the latest version of iTunes or the Apple Device Support software installed on your PC, as this can also affect driver installation and functionality.

If these steps do not resolve the issue, you may want to consult Apple's support resources for further assistance.

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References:

• Code 28 - CM_PROB_FAILED_INSTALL
• Troubleshooting Device and Driver Installations