MFA Reset Request for Admin Account (REMOVED PII)

Question

MFA Reset Request for Admin Account (REMOVED PII)

Yungyeong Jang 0

Our company recently transitioned from the GoDaddy-hosted Microsoft 365 tenant to a direct Microsoft tenant. Since the migration, the admin account is continuously prompting for two-step verification (MFA) when signing into the new environment.

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Answer 1

Tina L 8,745 Microsoft External Staff Moderator

Hello @Yungyeong Jang,

Thank you for reaching out to the Q&A forum!

I hope you understand that in order to reset or configure MFA, an admin must be able to sign in to the admin portal. That’s why I need to confirm:

When you mentioned that the admin account is continuously prompting MFA, do you mean that you're completely unable to sign in at all?
Also, aside from this admin account, is there any other account in your organization that can access the Microsoft 365 Admin Center?
Could you please share the screenshot with me?

Note: I will help you blur or hide any personal information if needed.

Each scenario requires a different approach, so I need to be sure to guide you in the right direction.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to identify the root cause and find a solution.

Looking forward to hearing from you.

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Yungyeong Jang 0 Reputation points

2025-11-09T08:23:32.06+00:00
Hello,

Thank you very much for your quick response. I initially thought my post was published on a public forum, so I tried to delete it, but it seems that was not possible. For privacy reasons, I manually removed any identifiable company information from the message.

To answer your questions:

Technically, I can still sign in from devices that have previously logged in. However, whenever I attempt to sign in from a new device, every Microsoft service—including Outlook web, OneDrive, and the Microsoft 365 Admin portal—immediately prompts for MFA verification.

I am the new administrator, and since I’ve been working mainly on a company computer, this issue hadn’t caused problems until recently. After our company migrated email hosting, I began working remotely from home and discovered that I can no longer access admin-related services from my personal device.

I can still access the admin account through the Outlook mobile app, and I can receive verification codes from other services that send them to my registered email.

Our company is quite small, and I am currently the only admin. It’s unclear whether our CEO’s account has access to the Microsoft 365 Admin Center, but I believe it likely does not.

Please find attached a screenshot of the issue.

The interface is in Korean, but it essentially asks me to “enter the number shown” or “enter the code.” Unfortunately, the Outlook app does not respond to these prompts, and the only other available MFA method is via a phone number that does not belong to our current team. It likely belongs to a former administrator, but since there was no handover, we cannot access or replace that phone number.

I would greatly appreciate your help in resolving this issue so that I can properly regain full administrative access for our tenant.

Thank you very much for your time and support.

Best regards, YG Administrator – REMOVED PII
Tina L 8,745 Reputation points Microsoft External Staff Moderator

2025-11-10T14:31:34.7666667+00:00

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Hello @Yungyeong Jang,

Thank you for responding.

I have removed any personal information for your privacy.

Additionally, I've sent you a private message to help protect your personal information. Please take a moment to check it out.

Note: To access private message platform, please reload this thread page and select "View messages" as below screenshot.

Looking forward to your reply.

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MFA Reset Request for Admin Account (REMOVED PII)

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