Microsoft subscription

Question

I just noticed a charge from Microsoft on my bank account, but I’m not sure what it’s for. As far as I know, I don’t have any active subscriptions. Could you please help me identify this charge?

Answer 1

If you notice a charge from Microsoft but believe you don't have any active subscriptions, there are a few common reasons this might occur:

1. Changing Billing Frequency: If you changed your billing frequency from monthly to annual, this could result in a charge.
2. Cancelled Subscriptions: If you had previously cancelled any paid subscriptions, they might still generate charges until fully processed.
3. Business Standard Subscription: If you are using a Business Standard subscription, this could also lead to unexpected charges.

To get more clarity on the charge, you can check your Microsoft account for any active subscriptions or contact Microsoft support for assistance.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?

Answer 2

Hi,

If you have already checked that you do not have any active subscriptions on any of your MS accounts, please investigate the unknown charges from Microsoft.

If you do not recognize the account used to make the purchase, please contact your bank/financial institution to report the charge as fraudulent.

If you require further assistance, please don't hesitate to let me know.

Stay Safe!