Was this account created very recently? Have you connected it to any other Microsoft apps yet?
Based on your description, I suspect the account might not have been fully set up. Unfortunately, if that’s the case, the account may not be recoverable.
I have make a email outlook, but I Forget the password
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Lam Hieu
0
Reputation points
I have make a email outlook, but I Forget the password, I can't login and recover password with microsoft help because they need email send, but I have not send any email. please help me
Outlook | Outlook for mobile | Outlook for iOS | For home
2 answers
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John Jefferson Doyon 46,910 Reputation points Independent Advisor2025-11-09T14:54:01.3+00:00 -
Lam Hieu 0 Reputation points
2025-11-09T15:32:21.1433333+00:00 i have a screenshot form my phone show that i make this account and then have adready login, but i forget password. can i chat with support of microsoft to help me ?
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John Jefferson Doyon 46,910 Reputation points Independent Advisor
2025-11-09T15:34:44.7033333+00:00 Thank you for letting me know.
Microsoft Support agent will not be of any help, they will likely recommend you to try the Account Recovery Form and Sign-in Helper Tool, if you haven’t tried it already.
Before contacting support and providing you the steps to do so, could you provide me with the error message you're encountering and the troubleshooting steps you have already tried?
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John Jefferson Doyon 46,910 Reputation points Independent Advisor
2025-11-09T14:09:54.7966667+00:00 Hi, I'm John! I will help you with this.
Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.
To reset your password, please follow these steps:
- Go to the Microsoft account recovery page: https://account.live.com/password/reset
- Select "I forgot my password", then click Next.
- Enter the email address or phone number linked to your Microsoft account and follow the on-screen instructions.
If you don’t have access to any of the recovery options listed, click on “I don’t have any of these” and fill out the form as accurately as possible. Microsoft uses that information to verify your identity.
Please know that this is a public forum, and I can only provide information.
I really hope this information is helpful! Let me know if you have any further questions or concerns.
Regards,
John J.D.
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Lam Hieu 0 Reputation points
2025-11-09T14:18:27.9066667+00:00 because i have made it, i don't set any of the recovery options listed
Microsoft need that information to verify your identity, in which need email i have sent, but i don't send any email yet... please help me
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Lam Hieu 0 Reputation points
2025-11-09T14:22:56.6466667+00:00 can i contact with you
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John Jefferson Doyon 46,910 Reputation points Independent Advisor
2025-11-09T14:28:12.55+00:00 No, this is a public forum, and no one here can contact you directly.
If you just created the account and didn’t set up any recovery options, it’s possible that the account setup didn’t complete fully.
You might want to try creating the account again and make sure to add at least one recovery method (like a phone number or alternate email) to avoid this issue in the future.
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John Jefferson Doyon 46,910 Reputation points Independent Advisor
2025-11-09T14:31:53.3966667+00:00 Do you have access to this Microsoft account on another device?
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Lam Hieu 0 Reputation points
2025-11-09T14:48:55.7066667+00:00 i don't acess yet
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