I CANT UPDATE MY PC

Question

i cant update my pc.

so when i try to update my pc it shows error 0x800700005 and i cant fix it

i cant even turn on windows update service and i cant download anything

Answer 1

The error code 0x800700005 typically indicates an "Access Denied" issue, which can occur due to various reasons related to permissions or services not running correctly. Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Check Windows Update Service: Ensure that the Windows Update service is running. You can do this by:
   • Pressing Windows + R, typing services.msc, and hitting Enter.
   • Locate Windows Update in the list, right-click it, and select Start if it is not running.
2. Run Windows Update Troubleshooter: Use the built-in troubleshooter to identify and fix issues with Windows Update:
   • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update and run the troubleshooter.
3. Check Permissions: Make sure your user account has administrative privileges. You can check this in the User Accounts section of the Control Panel.
4. Disable Security Software: Sometimes, antivirus or firewall settings can block updates. Temporarily disable them and try updating again.
5. Reset Windows Update Components: You can reset the Windows Update components manually. This involves stopping services, renaming folders, and restarting services. Detailed steps can be found in Microsoft's documentation.
6. Check for Disk Errors: Run a disk check to ensure there are no issues with your hard drive. Open Command Prompt as an administrator and run chkdsk /f /r.

If these steps do not resolve the issue, you may need to consider reinstalling Windows or contacting Microsoft support for further assistance.

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References:

• Windows Update common errors and mitigation

Answer 2

1

Open the Settings App.

Go to System - Troubleshoot - Other Troubleshooters

Run the Windows Update troubleshooter from the resulting page

2

If that does not get the update service working on your PC

Click your Start Button, type winver and hit Enter

Please provide a screenshot of the resulting dialog.

3

Open the Settings App

Go to Windows Updates

Please provide a screenshot of that window

Answer 3

I fixed that before but now the updates keep failing may u help me. Thank you

Answer 4

I apologize, I did not get notified when you replied, this forum is a bit strange, please use the Comment section on my answers when you reply so I get notified

Please provide those two screenshots, so I can work with you to solve this problem.

Answer 5

What happens when you try to perform the process after double clicking Setup.exe, please provide full details.