Why cant i log in?

Question

Ok. For some reason when i tried to sign in to my microsoft account on minecraft java. i put in the correct password but it just said with my passkey something went wrong. password? nope. says its incorrect. but then i changed it.. nope. nothing. i even made sure three times it was right and it just says incorrect password. but when i log on here.. it works? but if i try to log into microsoft on the site where my stuff is it automatically just logs me out. im scared that ive been hacked.

Answer 1

Hi Saturn Waffle,

Welcome to Microsoft Q&A!

The inconsistent login behavior (success in one area, immediate logout in another) seems unsettling, so your doubt is completely reasonable. But rest assured, this behavior sounds more like a device ban or a security block triggered by unusual sign-in activity, rather than a hack. Still, we need to take all measures:

1 - Secure your account immediately

• Go to: https://account.microsoft.com/security
• Review the Recent activity section for unusual entries
• Check the Your devices section and remove any strange devices
• Find and click "Sign out everywhere" or "Sign out of all devices"
• Change your password one more time to a secured, unique one
• Wait at least 24 hours before trying to log into your account again

Note: Follow Microsoft’s official recovery guide if you found suspicious signs from the above steps: How to recover a hacked or compromised Microsoft account

2 - Clear Minecraft and Xbox App Cache

• Press Win + R > type %appdata%\.minecraft > Press Enter
• Look for launcher_profiles.json
  • Or save it to another place for reset if anything goes wrong
  • You can also change its name (e.g. launcher_profiles.json.old)
• Open Xbox app > Sign out and close the app
• Press Win + R > type wsreset.exe > Enter

3 - Resign into your account in this order:

• Open Microsoft Store > Log in (if you're already logged in, log out and retry)
• Open Xbox App > Log in > Launch Minecraft and try signing in again

Account-related issues often involve private and personal information. As this is only a community platform, we do not have access to such sensitive data to verify and resolve the matter. If you still can't log in, please contact Microsoft Support directly for real time support:

1. Visit Contact Us - Microsoft Support > Sign in 
2. Search for your problem > click Get Help to make request 
3. Scroll to the bottom and click Contact Support to connect to an agent 
4. Select the right categories that most closely match your issue

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. 

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