changing my lockscreen image

Question

i cannot change by lockscreen becasue it says that those settings are managed by an organization but my microsoft account is not connected with an organization

Answer 1

Hi,

Is this your personal computer? If yes, try the steps below:

Solution 1: Go to Windows Settings > Accounts > Access Work or School Account, and check if there's any organization attached. If there is, please remove it and then try again.

Solution 2: Some users reported that they experienced the same issue and that this method solved it. Click your Start Menu, then type 'Command Prompt.' Run it as an administrator, and then copy and paste each command below, one at a time.

Note: Some commands may fail. If that happens, please continue with the next command until the last one, then restart your computer and check.

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKCU\Software\Policies" /f

reg delete "HKLM\Software\Microsoft\Policies" /f

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f

reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKLM\Software\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f

Answer 2

If you are unable to change your lock screen image because it says that the settings are managed by an organization, it is likely that a Group Policy or Mobile Device Management (MDM) policy is enforced on your device. This can happen even if your Microsoft account is not connected to an organization, especially if the device was previously managed by an organization or if certain settings were applied during setup.

To resolve this issue, you can try the following steps:

1. Check Group Policy Settings: If you have access to the Local Group Policy Editor, you can check if any policies are preventing changes to the lock screen. You can access it by typing gpedit.msc in the Run dialog (Windows + R).
2. Registry Editor: You can also check the Registry Editor for any settings that might be preventing changes. Open the Registry Editor by typing regedit in the Run dialog and navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Personalization. Look for a value named NoChangingLockScreen and delete it if it exists.
3. Contact Support: If you are still unable to change the settings, consider reaching out to Microsoft Support for further assistance, as they may be able to provide specific guidance based on your situation.

Keep in mind that if your device is managed by an organization, you may not have permission to change these settings without their intervention.