Sync issue when adding Google account into New Outlook for mac

Question

Hi there,

I was trying to add Google account ( Business account) into new Outlook for mac.
When adding it as sign in with Google: account is added but no emails are syncing at all.
When adding it using Sync with Google or IMAP: account is added and synced, but features as Pinned email is removed and can`t be used on that account.

Can you please advice?

Answer 1

When adding a Google account to the new Outlook for Mac, you may encounter issues with email syncing depending on the method used for adding the account. Here are some insights:

1. Sign in with Google: If you add your Google account using this method, the account is added, but you may not see any emails syncing. This could be due to settings or permissions that need to be adjusted in your Google account.
2. Sync with Google or IMAP: When you add the account using IMAP, it syncs successfully, but certain features like Pinned emails may not be available. This is a limitation when using non-Microsoft accounts in Outlook.

To resolve the syncing issue, ensure that you have enabled IMAP in your Google account settings. Additionally, check your Google account permissions and settings to ensure that Outlook has the necessary access to sync emails properly.

If the issue persists, consider creating a separate Outlook profile for your Google account, as mixing different account types in a single profile can lead to complications.

For further troubleshooting, you may want to refer to the official Microsoft documentation for specific steps on configuring your Google account with Outlook.

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References:

• Enable your Gmail account for IMAP in Exchange Online
• The operation failed error when you send email messages in Outlook

Answer 2

Hi Rema

Thank you for reaching out through the Microsoft Q&A forum with your detailed question about adding a Google Business account to the new Outlook for Mac.

Your observations are correct and point to the two different connection types available for Google accounts in Outlook. The difference in feature availability, such as Pinned emails, is an expected outcome based on the method chosen.

When you sign in with Google, this method connects your account via the Microsoft Cloud, this is required to enable Outlook's advanced features like (Pinned emails) for your Google account > the sync is not work as expect.

And when you try to sync with Google" or "IMAP", this method uses the standard IMAP protocol, which is designed only to sync email messages and folders. Due to this protocol limitation, features like Pinned emails may not supported and are therefore disabled in Outlook for a consistent experience.

Here are some recommended solutions you can try:

• Reset Permissions and Configuration (to clear any corrupted settings and force a fresh authentication).
• Remove the Account from Outlook: In Outlook, go to Outlook > Settings > Accounts. Select your Google account and click the minus (-) button to remove it > Quit Outlook.
• Revoke Microsoft Access in Google: Go to your Google Account permissions page and find "Microsoft apps & services" in the list, click on it, and select "Remove Access."

Ensure IMAP is Enabled in Gmail: While not the primary sync method, it is a best practice for compatibility. Here are detailed steps and information you can refer to:

• Add Gmail to another email client - Gmail Help (Note: Microsoft is providing this information as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link)
• Enable IMAP in Google Settings - Microsoft Support

Re-add the Account: Restart your Mac to ensure all changes take effect and open Outlook and add your account again, make sure to select the "Sign in with Google" option > Follow the prompts in your browser to grant Microsoft the necessary permissions. After the account is added, please allow sufficient time for the initial sync to complete.

If the issue persists after the steps above, it may indicate a more complex problem with either your local Outlook data or your organization's security policies. You can try to:

• Contact Your IT Administrator (for Business Accounts): Your Google Workspace administrator may need to approve access for Microsoft services. Since this is a Google Business account (Workspace), your organization's administrator may have security policies that are blocking the connection. Please ask them to check the Google Admin Controls to ensure that "Microsoft apps & services" is not being blocked.

I hope this information is helpful. I look forward to your response!

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