signing in with windows app

Question

attempting to add a workspace thru the windows app, but it says it cannot find an acct associated with my work email

Answer 1

Welcome to the Microsoft Q&A Platform and thank you for your question!

If the Windows App recognizes your email but says it can’t find an account, it usually means one of the following:

• Email-based workspace discovery isn’t enabled
• You’re signing into the wrong tenant/directory
• Your account exists but has no AVD assignments yet

1. Add the workspace using the URL

In Windows App → Add workspace → Use URL instead, then sign in using the correct organization directory.

This bypasses email discovery issues.

2. Make sure you’re using a work/school account

Windows App doesn’t accept personal Microsoft accounts.

Sign out of all accounts, remove cached personal accounts and then re-add only your work account.

3. Test the web client

Go to:

https://client.wvd.microsoft.com/arm/webclient/index.html

If web client works, the Windows App issue is cached auth/discovery.

If it fails, your account likely has no AVD workspace/app group assignments.

4. Confirm your AVD assignments

Your admin must assign your user to: An Application Group and A Workspace

Without these, Windows App will always say it cannot find a workspace.

5. Clear cached credentials if still failing

Sign out in Windows App → remove the account in Settings > Accounts → clear the Windows App cache → try again with the workspace URL.

Note: Why creating multiple accounts didn’t help.

AVD doesn’t detect “new accounts”, it only checks the correct tenant + assigned AVD resources. No assignments = no workspace found.

Answer 2

I just signed up the acct. I used my work email. There are no typos in my email. This is the second acct I have created with same issue. Windows App does recognize my email.