Azure VPN Client - "A specified profile cannot be found"

Question

Azure VPN Client - "A specified profile cannot be found"

marc.caron 45

This is related to Azure but IS a windows client issue.
Azure VPN Client v4.0.4.0 - Installed through Microsoft App Store,
See Question# 5593064, We have done all troubleshooting of the VPN hosting out of Azure. All of the network verification locally and in Azure.

The VPN server works
It can be connected to from VM hosts in Azure.
It can be connected to from VMs running on client machine locally.
It CAN't be connected to from the local host machine. User is verified, then "A specified profile cannot be found" is thrown. Using exact same azurevpnconfig.xml downloaded from the Point-to-site configuration page of the VPN setup in Azure.

Client VPN troubleshooter "Run Prerequisites Test" is successful.
Client CAN connect, but can't finalize the connection after authentication with EntraID.
VPN uses OpenVPN (SSL) with Azure Active Directory Authentication type.
The client is a windows 11 install ~ 2month old.
We have validated the Azure VPN Firewall rules exist.
We have test, also with the firewall turned off.

No other errors or information is available from the vpn client application than shown below.

Log from Failing machine

11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎58‎ ‎AM: Dialing VPN connection vnet-vnetexample-dev-example-vnet-rl87wj, Status = A specified profile cannot be found
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎58‎ ‎AM: Success Received Microsoft Entra Credential Token. User: REDACTED
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎39‎ ‎AM: Requested AccountsManager dialog.
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎39‎ ‎AM: Dialing VPN connection vnet-vnetexample-dev-example-vnet-rl87wj
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎38‎ ‎AM: Saving VPN connection vnet-vnetexample-dev-example-vnet-rl87wj, Status = Success (0)
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎38‎ ‎AM: Refreshing VPN connections
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎36‎ ‎AM: Picked File C:\Users\REDACTED\Downloads\vngw-vnetexample-dev-maintenance-pmdz32\AzureVPN\azurevpnconfig.xml
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎29‎ ‎AM: Refreshing VPN connections
‎11‎/‎10‎/‎2025‎ ‎9‎:‎35‎:‎29‎ ‎AM: Deleting VPN connection vnet-vnetexample-dev-example-vnet-rl87wj, Status = Success (0)\

Log from VM running on Failing machine

11‎/‎10‎/‎2025‎ ‎6‎:‎11‎:‎22‎ ‎AM: Saving User Account.
‎11‎/‎10‎/‎2025‎ ‎6‎:‎11‎:‎22‎ ‎AM: Dialing VPN connection vnet-vnetexample-dev-example-vnet-rl87wj, Status = Success
‎11‎/‎10‎/‎2025‎ ‎6‎:‎11‎:‎19‎ ‎AM: Success Received Microsoft Entra Credential Token. User: REDACTED
‎11‎/‎10‎/‎2025‎ ‎6‎:‎10‎:‎42‎ ‎AM: Requested AccountsManager dialog.
‎11‎/‎10‎/‎2025‎ ‎6‎:‎10‎:‎42‎ ‎AM: Dialing VPN connection vnet-vnetexample-dev-example-vnet-rl87wj
‎11‎/‎10‎/‎2025‎ ‎6‎:‎10‎:‎31‎ ‎AM: Saving VPN connection vnet-vnetexample-dev-example-vnet-rl87wj, Status = Success (0)
‎11‎/‎10‎/‎2025‎ ‎6‎:‎10‎:‎31‎ ‎AM: Refreshing VPN connections
‎11‎/‎10‎/‎2025‎ ‎6‎:‎10‎:‎30‎ ‎AM: Picked File C:\Users\REDACTED\Desktop\azurevpnconfig.xml
‎11‎/‎10‎/‎2025‎ ‎6‎:‎08‎:‎28‎ ‎AM: Application Initialized

Jairo Orlando Ramirez Sanchez 0 Reputation points

2026-09-03T00:32:25.8266667+00:00

Same problem here. I've imported two xml to connect to two different servers and networks. Both failed with the same error. I tried to install them on my laptop and they worked perfectly, so this is a specific problem in my main machine. Tried a lot of things. Uninstalled all posible network related stuff, virtualbox, wireshark, reinstalled wan miniports, uninstalled antivirus, reset network settings, deleted app files, uninstalled and reinstalled app, created connections again. Nothing worked, I don't have a clear path to search on.

4 answers

Your answer

Jairo Orlando Ramirez Sanchez 0 Reputation points

2026-09-03T00:32:25.8266667+00:00

Same problem here. I've imported two xml to connect to two different servers and networks. Both failed with the same error. I tried to install them on my laptop and they worked perfectly, so this is a specific problem in my main machine. Tried a lot of things. Uninstalled all posible network related stuff, virtualbox, wireshark, reinstalled wan miniports, uninstalled antivirus, reset network settings, deleted app files, uninstalled and reinstalled app, created connections again. Nothing worked, I don't have a clear path to search on.

Answer 1

marc.caron 45

The answer is Microsoft doesn't want to deal with it apparently.

Re-canceling my support plan.

0 comments

Answer 2

marc.caron 45

Any new information ideas on this?

As far as I can tell we need better logging from the client. It gives no details that are useful. A verbose flag on it's connection flow would be nice and likely answer the question.

0 comments

Answer 3

Domic Vo 32,305 Independent Advisor

Hello marc.caron,

I really appreciate how clearly you’ve described the issue — that makes it much easier to pinpoint the cause. From your logs, the Azure VPN gateway itself is working fine and authentication with Entra ID succeeds. The problem lies on the Windows 11 host: the Azure VPN Client isn’t registering the imported profile correctly, which is why you see “A specified profile cannot be found” even though the VM on the same machine connects without trouble.

The fix usually comes down to cleaning up and re‑importing the profile. Try deleting all existing VPN connections in the client, then manually remove leftover files under:

Code

%LocalAppData%\Packages\Microsoft.AzureVpn_8wekyb3d8bbwe\LocalState

After that, re‑import the XML while running the client as Administrator. Also make sure you’re signed in under a single Windows account context, and check that the OpenVPN TAP driver is installed correctly. If you’re still on version 4.0.4.0, update or reinstall the Azure VPN Client from the Microsoft Store, as some builds of Windows 11 have known issues with this release.

Let me know how it goes, and if this answer helps, feel free to hit “Accept Answer” so others can benefit too 😊

T&B,

Domic.

marc.caron 45 Reputation points

2025-11-10T21:50:41.5733333+00:00
Hello Domic

So this has been tried multiple time before. And I just did again against the known good VPN config and known good config file.

I have local Administrator group membership on the host instance. There are no errors thrown during import. And all diagnostics come out OK after import.

There is no direct way to run the App store installed version of the vpn client as Administrator (as one might powershell) and I don't do that in the test VMs anyway. But I'm assuming you meant to just have Administrator group membership when adding the profile or installing the vpn client. Which I do have and did in the same way on the test vm.

Also the app has been tested with "background app permissions" as Always. to no effect many times too (in case you were thinking to suggest that)

And for fun. After re-importing the setup. I compared the rasphone.pbk from %LocalAppData%\Packages\Microsoft.AzureVpn_8wekyb3d8bbwe\LocalState on the working vm to the host machine. Since both only have this one connection defined I expected (and found) them to be mostly identical.

These 4 fields

LowDateTime=-2105734032 HighDateTime=31216266 DialParamsUID=28858078 Guid=A17AF4BF7F467A418C1C083C91FBB1EE

And one line of ThirdPartyProfileInfo are the only differences of the imported connection definition.

marc.caron 45

More information just for completeness.

Versions of windows tested on. So far the windows home VM always works. And the Desktop Windows Pro never does.

VM:
Tested with:
    Edition: Windows 11 Home
    Version: 25H2
    OS Build: 22000.2538
    Experience: Windows Feature Experience Pack: 1000.22001.1000.0

    Edition: Windows 11 Home
    Version: 25H2
    OS Build: 26200.7171
    Experience: Windows Feature Experience Pack: 1000.26100.265.0

Desktop:
    Edition: Windows 11 Pro
    Version: 25H2
    OS Build: 26200.7171
    Windows Feature Experience Pack 1000.26100.265.0

Answer 4

The error message "A specified profile cannot be found" typically indicates that the Azure VPN Client is unable to locate the specified VPN profile in the configuration. Here are some steps you can take to troubleshoot this issue:

Verify the Profile Exists: Ensure that the profile you are trying to connect to is correctly imported into the Azure VPN Client. You can check this by opening the client and looking for the profile in the list of available connections.
Re-import the Configuration: Sometimes, the configuration file may not import correctly. Try deleting the existing profile and re-importing the azurevpnconfig.xml file again. Make sure that the file is not corrupted and is the correct version.
Check Certificate Installation: Ensure that the necessary client certificates are installed correctly. The client certificate should be located in Certificates - Current User\Personal\Certificates. If it's missing, you may need to reinstall it.
Profile Name: Double-check that the profile name in the configuration file matches exactly with what you are trying to connect to. Any discrepancies can lead to this error.
Run Diagnostics: Use the diagnostics tool in the Azure VPN Client to check for any issues with your connection settings. This can help identify if there are any underlying problems.
Check for Updates: Ensure that your Azure VPN Client is updated to the latest version. Sometimes, bugs in earlier versions can cause unexpected behavior.
Firewall and Network Settings: Since you mentioned that the Azure VPN Firewall rules exist and that you tested with the firewall turned off, ensure that there are no local firewall settings on your Windows machine that might be blocking the connection.

If these steps do not resolve the issue, consider checking the Azure portal for any logs or additional error messages that might provide more context on the failure.