Re-install Office on my wife's computer after it crashed and was completely wiped and re-formatted

Question

My wife's laptop crashed on Nov. 4. Geek Squad Tech Support determined all data was corrupted and could not be retrieved. The technician wiped her computer and returned it to her with no software on it except for the Windows operating system. We have a family license for Office 365 but do not know how to download it/install it to her laptop.

She is connected to the internet and has installed Google Chrome. No other apps are installed.

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about. I am here to assist. To install your Office 365, kindly follow the steps below:

Go to this link: https://office.com/myaccount

Sign in to your account

Select the Office 365 you want to install and follow the prompts.

Or go to this link: https://m365.cloud.microsoft/apps

Sign in to your account > click install apps, then install your Office 365 subscription.

For reference: https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658