How do I stop emails from Safe Senders going to Junk?

Question

How do I stop emails from Safe Senders going to Junk?

Tanya Fitz 0

Emails that I have marked as not junk, on safe senders list still go to junk. What is the fix for this please?

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2 answers

Answer 1

Jeronimo Fuerte 44,670 Independent Advisor

Hi! Sorry to hear you’re having trouble with the Outlook app. Are the email accounts you’re using Microsoft accounts (Outlook/Hotmail) or from a third-party provider? Also, did you add these accounts as IMAP or POP3? If you can share any error messages or screenshots, that would help narrow things down.

Jeronimo Fuerte 44,670 Reputation points Independent Advisor

2025-11-11T00:11:01.1066667+00:00

Hi! Sorry to hear you’re having trouble. Could you share a bit more detail? Is this with a Microsoft account (Outlook/Hotmail) or an email from a third-party provider? Have you already tried removing the account and adding it back? If possible, include any error message or a screenshot so we can pinpoint the issue
Tim Auld 0 Reputation points

2026-08-06T00:58:12.6233333+00:00

I've had the same problem for as long as I can remember. I trawl through the junk folder regularly marking legit emails as 'not junk' and indicate that I never want senders from that address sent to junk in the future. The sender emails are apparently added to my 'safe senders' list. Then later on I find the emails from the same senders in the junk folder. What's funny is that it even identifies some of Microsoft's own emails, such as from 'Microsoft Family Safety' as junk, and it's on the safe senders list.

I'm using a Hotmail account and access it via the web interface and iPhone. There doesn't seem to be any IMAP or POP3 configuration settings. There are no error messages and screenshots would just show what I've described.
Hornblower409 12,265 Reputation points

2026-08-06T14:57:54.4733333+00:00

@Tim Auld said

I've had the same problem for as long as I can remember

I understand that you have a similar problem, but you will probably not get any help for your issue by adding to an existing post. I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

Answer 2

To stop emails from Safe Senders going to the Junk folder in Outlook, you can follow these steps:

Mark as Not Junk: Ensure that you have marked the emails as "Not Junk" using the Microsoft Message Add-in or the Outlook buttons. This helps inform Outlook that these emails should not be considered junk.
Add to Safe Senders List: Make sure the sender's email address is added to your Safe Senders list. You can do this by going to Outlook settings and adding the sender's email address to the Safe Senders list.
Check Trust Settings: If you have the option "Trust e-mail from my Contacts" enabled, and you have a large number of contacts, this may inadvertently cause issues. If this option is enabled, Outlook tries to add all email addresses from your contacts to the Safe Senders list, which can exceed the limit and cause emails to still go to Junk. Consider disabling this option if you have many contacts.
Review Junk E-mail Settings: Check your Junk E-mail settings to ensure they are configured correctly. You may want to review the settings related to filtering and blocking.
Check for Hidden Rules: Sometimes, hidden rules or settings in your mailbox can cause issues. You may need to use tools like MFCMAPI to check for incorrectly configured values in your mailbox that might affect how emails are processed.

If you continue to experience issues, you may need to further investigate your settings or consider reaching out to support for more assistance.

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