I cannot use my one drive

Question

HI, I cannot use my one drive, I cannot open anything or delete

Answer 1

If you are unable to use OneDrive, including issues with opening or deleting files, there are several potential solutions you can try:

1. Check Account Issues: Make sure there are no problems with your OneDrive account. You can unlink and relink your OneDrive account if you've added a different or old account.
2. Uninstall and Reinstall OneDrive: If the issue persists, consider uninstalling and then reinstalling OneDrive. This process should not result in data loss.
3. Clear Cached Identities: If you have multiple identities, clearing out cached Office account identities from the registry can help resolve sign-in issues.
4. Permissions and Storage Limits: Ensure you have the appropriate permissions to delete items and check if your OneDrive storage limit has been exceeded.
5. Check for Retention Policies: Retention policies may prevent you from deleting certain files. You may need to move or delete files subject to retention before deleting folders.

If these steps do not resolve your issue, consider checking the relevant Microsoft support articles for more detailed troubleshooting steps.

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References:

• Unable to delete items in SharePoint and OneDrive
• Error 0x8004de80 or 0x8004de86 when signing in to OneDrive

Answer 2

Hi,

I’m really sorry about the issue you’re running into, Just want to ask and clarify. Were you able to check if your OneDrive is signed in properly, and is your internet connection stable while trying to access it? Have you tried restarting your computer or the OneDrive app to see if that resolves the issue? Also, do you see any error messages when you try to open or delete files in OneDrive?

Kind regards,