Azure Account Tenant has been blocked

Question

Hi,

I am geting this error message when i try to login azur portal

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Trace ID: 308f7e8a-41e9-487f-babc-22b6ca7c1f00

Correlation ID: 6b5d07f5-c038-4368-bc08-e6c1478070cf

Timestamp: 2025-11-11 05:41:24Z

Answer 1

Hello Anand Rai

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

• Tenant ID
• Email Address
• Correlation ID from the recent failure
• Timestamp from the recent failure
• Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.