Get AI-generated meeting summaries with Meeting AI Insights API issue not able to get meeting action and notes

Question

The Meeting AI Insights API (used to get AI-generated meeting summaries) in Microsoft Graph API has stopped returning responses.

https://learn.microsoft.com/en-us/microsoftteams/platform/graph-api/meeting-transcripts/meeting-insights

Previously, the API was functioning correctly and successfully provided AI-generated summaries for meetings. However, it has suddenly stopped working, and no data or response is returned from the endpoint.

All required licenses and permissions are confirmed to be in place, and no configuration changes have been made on our side since it was last functioning. The issue appears to have started recently without any code or tenant changes.

Impact:

-AI-generated meeting summaries are no longer available.

-Dependent workflows and automation relying on Meeting AI Insights are disrupted.

Steps Already Verified:

-Confirmed all necessary Microsoft 365 and Teams licenses are active.

-Verified Graph API permissions (delegated/application) are correctly configured.

-Tested with multiple users and meetings — all return no response.

-Checked for service health alerts — none currently reported.

Expected Behavior:

-The API should return AI-generated meeting insights and summaries as before.

Actual Behavior:

-The API call executes but does not return any response or data

Looking for solution,

thank you for your support,

Answer 1

Hi Aniket Chandar,

Thank you for posting your question in the Microsoft Q&A forum.

I have reviewed your description and the article you referenced regarding the Meeting AI Insights API. Based on the documentation, this endpoint requires a signed-in user with a valid Microsoft 365 Copilot license. However, I would like to clarify that I am only a forum moderator and do not have access to the necessary resources (such as Copilot licenses) to test or reproduce the behavior you described. My role is limited to providing information from public resources and community discussions.

After excluding the prerequisites you have already verified—such as required licenses, permissions, and meeting type (scheduled private meeting)—and considering that the endpoint suddenly stopped returning data without any changes on your side, I could not find any official reports of similar issues or any publicly announced changes. That said, I have gathered a few additional insights that may help explain the situation:

• The Meeting AI Insights endpoint summarizes the transcript content of a meeting. Therefore, it likely depends on successfully retrieving and processing the transcript. After a meeting ends, there is typically a delay before the transcript becomes available and can be retrieved via Graph API (in some cases, this may take several hours). To double-check this, you can use the endpoint described here to verify whether the meeting has a transcript: https://learn.microsoft.com/en-us/graph/api/calltranscript-get?view=graph-rest-1.0&tabs=http
• There have been previous reports where meeting transcripts were visible in the Teams app UI but missing when accessed through Graph API. One such thread is here: https://learn.microsoft.com/en-us/answers/questions/5587670/issue-accessing-recent-teams-meeting-transcripts-v
  If the transcript cannot be retrieved, the AI Insights feature may not be able to process the content and could return an empty response.

If you have confirmed that the transcript is available, please note that the Meeting AI Insights endpoint is currently in beta. As stated in the documentation, beta endpoints are not recommended for production use because Microsoft may update or temporarily suspend them for maintenance without broad notification. In this case, I strongly suggest submitting a support ticket directly to Microsoft for the most accurate and up-to-date information. You can do this via Microsoft 365 Admin Center (for Teams-related issues), or Azure Portal (for Graph API issues).

I hope these insights help clarify the situation and guide your next steps.

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Answer 2

It seems that you are experiencing issues with the Meeting AI Insights API not returning responses for AI-generated meeting summaries. Here are a few points to consider that may help troubleshoot the issue:

1. Service Status: Although you mentioned checking for service health alerts, it might be worth revisiting the Microsoft 365 Service Health dashboard to ensure there are no ongoing issues affecting the Meeting AI Insights API.
2. API Limitations: Keep in mind that AI-generated insights are only available after a meeting ends and may take up to four hours to be available after the call. Ensure that you are checking for insights after this timeframe.
3. Permissions and Configuration: Since you have confirmed that all necessary licenses and permissions are in place, double-check if there have been any changes in the Microsoft Graph API permissions or any updates in the API documentation that might require additional configurations.
4. API Request Format: Ensure that the API request format is correct and matches the expected structure as outlined in the documentation. Sometimes, minor changes in the request format can lead to unexpected results.
5. Rate Limiting: If your application has made a high volume of requests, you may be hitting rate limits imposed by the API. Review the API documentation for any rate limiting guidelines.
6. Contact Support: If the issue persists after checking these points, consider reaching out to Microsoft support for further assistance, as they may have more insights into any backend issues affecting the API.

By following these steps, you may be able to identify the cause of the issue and restore functionality to the Meeting AI Insights API.

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References:

• Get AI-generated meeting summaries with Meeting AI Insights API
• Get meeting transcripts and recordings using Graph APIs