“Unable to access phone numbers right now. Please try again later.” error in Azure Communication Service portal when trying to acquire or view phone numbers.

Question

We are unable to access or acquire phone numbers from the Azure Communication Service blade.

The portal consistently shows the message: “Unable to access phone numbers right now. Please try again later.”

We have verified:

• ACS resource is in <your region, e.g., South Central US / Central India>
• Subscription is active and paid (non-trial)
• Role permissions (Owner/Contributor)

Need Microsoft support to confirm:

• Whether phone number acquisition is available for our region
• If any backend service or compliance restriction applies
• Any workaround or ETA for region availability

Answer 1

Hi @Abhishek Admin G

Thank you for posting your question on Microsoft Q&A.

Phone number acquisition and availability in Azure Communication Services depend on regional eligibility and subscription billing location. Even if your ACS resource is deployed in a supported region, phone number acquisition may not be available if your billing address or subscription country is not eligible.

You can refer to the official documentation for more details on regional and subscription eligibility here: Azure Communication Services - Number capability and availability

Hope this helps!