I cant add my phone number to my account why is this happening?

Question

Dear Support Team,

I am writing to report an issue I am experiencing while trying to add my phone number to my account, Ayesha Khan, <Mod remove PII> @hotmail.com**.**

I am attempting to add the following mobile number for security/verification purposes: <Mod remove PII>

I have tried [mention how many times, e.g., "multiple times over the last few hours"], but the system is preventing me from completing the process. The error message I am receiving is: We don't support that country code. Add an email instead.

I have already verified that:

The number is a standard mobile number (not VOIP).

The country code and number format are correct.

Could you please investigate why I am unable to link this phone number to my account and advise on the next steps to resolve this?

Thank you for your assistance.

Sincerely,

Answer 1

It seems that you are encountering an issue with adding your phone number due to the country code not being supported by the system. Azure's sign-up process does not support every country or region for phone verification. If your country/region does not appear in the country code list during the sign-up process, you will not be able to add that phone number for verification purposes.

Here are some steps you can take to resolve this issue:

1. Double-check that the country code you are using is correct and supported by Azure.
2. If your country is not supported, consider using an email address for verification instead.
3. If you have access to a different phone number from a supported country, you might try adding that number instead.

If you continue to face issues, it may be helpful to reach out to support for further assistance.

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References:

• Troubleshoot issues when you sign up for a new account in the Azure portal

Answer 2

Hello Ayesha,

Thank you for reaching out and sharing the details of the issue you are facing while trying to add your phone number to your account. I understand how important it is to secure your account and verify your identity and I appreciate the effort you’ve already made to check the number format and country code.

The reason you are encountering this error is that the system does not currently support phone verification for all country codes and in this case the country code you are using is not recognized by the service.

To resolve this you can use an email address for verification instead which is fully supported and ensures your account remains secure. Alternatively if you have access to a phone number from a supported country you can try adding that number.

Could you confirm if using an email address for verification would work for you or if you have another number available?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo