This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 83%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
I have been removed from the Microsoft family safety account but I still can't go into certain websites without a message coming up saying i need to send a request so I can get permission to enter .
Moved from: Microsoft Security | Microsoft Authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Hi! Please open Settings > Accounts > Family, remove your account from “Your family” on the device (if listed), sign out of the Family Safety app and Microsoft Edge (edge://settings/profiles) and sign back in, or delete the Edge profile and create a new one. Also make sure you’re not signed into Edge/Windows with a school/work account that enforces web filtering. Restart the device; if the prompt persists, clear Edge data (Settings > Privacy > Clear browsing data), and re-add your account, this forces the family policy cache to refresh.