Quick assist not working

Question

Qukci assist feature not working. gives a session ended message even without connecting.

Moved from: Community Center | Discuss the Q&A site | Get started on Q&A

Answer 1

If Quick Assist is giving you a "session ended" message without connecting, there are a few troubleshooting steps you can consider:

1. Check Internet Connection: Ensure that both the helper and the sharer have stable internet connections, as Quick Assist requires a reliable connection to function properly.
2. Firewall Settings: Verify that your firewall settings are not blocking Quick Assist. You may need to allow traffic to the endpoint used by Quick Assist, which is https://remoteassistance.support.services.microsoft.com.
3. Update Quick Assist: Make sure that you are using the latest version of Quick Assist. You can download the latest version from the Microsoft Store.
4. Restart the Application: Sometimes, simply restarting the Quick Assist application can resolve temporary issues.
5. Check for System Updates: Ensure that your Windows operating system is up to date, as updates can fix bugs and improve compatibility.

If these steps do not resolve the issue, you may want to consult Microsoft Support for further assistance.

---

References:

• Use Quick Assist to help users
• Install Quick Assist on Windows
• Disable Quick Assist within your organization
• Report Abuse
• How it works

Answer 2

1. Check Internet Connection: Working
2. Firewall Settings: OK
3. Update Quick Assist: Uptodate
4. Restart the Application: Done
5. Check for System Updates: Uptodate

issue is still exist

Answer 3

Thanks for reaching out Anuradha. Quick Assist's Session ended message, especially when no connection happens, often means network/firewall problems, old app parts, or install issues.

Here's how to fix it:

Basic Fixes

• Run as Admin: Right-click Quick Assist and pick Run as administrator. This fixes access issues.
• Check Internet: Make sure both people have a good internet.
• Restart: Close and reopen Quick Assist, or restart both computers.

Fix/Reinstall the App

Usually, bad installs or broken files cause the problem.

• Fix/Reset:
  • Go to Settings > Apps > Installed apps.
  • Find Quick Assist, click the three dots, and pick Advanced options.
  • Try Repair first. If it fails, try Reset.
• Uninstall/Reinstall:
  • Same steps as above, but click Uninstall.
  • Restart your computer after uninstalling.
  • Reinstall Quick Assist from the Microsoft Store.

Advanced Fixes

• Update WebView2: Quick Assist uses Microsoft Edge WebView2. Update it via the Microsoft Store or Microsoft Update Catalog.
• Firewall/VPN: These can block Quick Assist, Turn off VPN temporarily. Make sure your firewall isn't blocking Quick Assist or these URLs: remoteassistance.support.services.microsoft.com and relay.support.services.microsoft.com.
• New User: A bad user profile might be the reason. Try a new Windows user account.

If nothing works, use AnyDesk or TeamViewer instead.

Regards,

Rez