I would like my money back

Question

I bought Minecraft but did not get the game I would like my money back please

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Answer 1

To request a refund for a digital purchase like Minecraft, you can follow these steps:

1. Go to the Microsoft account's orders page: Microsoft Orders.
2. Sign in with the account you used to purchase the game.
3. Find the order for Minecraft and select the option to request a refund or return.

Keep in mind that refunds are subject to certain criteria, such as the time since purchase and usage of the game. If you meet these criteria, you should be able to initiate the refund process.

If you encounter any issues, you may need to reach out to Microsoft's Customer Support for further assistance.

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References:

• Managing refunds and chargebacks from your service

Answer 2

Hello jonathan hood,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I fully understand how frustrating it can be when you are unable to play the game that you purchased, and I fully get it that you'd like to get a refund. However, before we proceed, I'd like to know what happened when you try to open the game using your account?

Additionally, here is a few ways for you to see if it helps:

• Go to account.microsoft.com/billing/orders and sign in with your account.
• Check for your recent purchase of the game. If possible, please tell me the full name of the product you bought.
• Open the Microsoft Store and the Xbox app.
• Sign out of every account on the 2 apps.
• Go to Settings > App > Installed apps.
• Find the 2 apps and select the three dots button next to it > Advanced settings.
• Select "Reset".
• Sign in again with the account that made the purchase.

If you still insist of getting a refund, please submit a form to Xbox refund team using this link: Xbox refund webform.

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