My account has been locked

Question

My account has been locked and all of my personal detail and information is in my OneDrive. please let me know why it has been locked and how can i recover my personal information?

Answer 1

when I want to sign in it says your account has been locked due to activity that violates Terms and Conditions. I don't know which activity I have done that has violated the Terms and conditions. Can Microsoft clarify what activity I have done? please advise how can I recover my information on the OneDrive?

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about. I am here to assist. It is correct, as you might have violated the terms and conditions. It can also happen when using a VPN or if the account flags suspicious behavior. To sort out the issue,

 

Method 1. Go to this link: https://go.microsoft.com/fwlink/?linkid=2153610

 

Then follow the prompts to recover.

 

For reference:

https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

 

Method 2. I recommend submitting a recovery form:

 

https://account.live.com/acsr

 

Please complete the form and expect a reply within a couple of days.

Answer 3

You are always welcome, and yes, I hope it all works out well.