Laptop does not work after remote access by support team"

Question

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Subject: System Failure After Remote Access by Your Staff – Request for Accountability and Resolution

Dear [Support Team / Company Name],

I am writing to express my deep concern and disappointment regarding the condition of my laptop following remote access provided to two of your staff members.

Before the remote session, my system was functioning — albeit slowly — but it was still operational. However, ever since your team accessed my device remotely, the laptop has become completely unresponsive. The system freezes frequently, and basic operations have stopped working altogether.

Your staff advised me to visit the Dell Care Center, where the device was formatted. Despite this, the issues persist. It is evident that the damage occurred after the remote access, and I hold your team responsible for this technical failure.

This laptop was purchased with great effort, and due to someone else's negligence, I am now facing a major loss — both financially and professionally.

I request you to:

• Investigate the actions taken during the remote session.
• Take accountability for the damage caused.
• Provide a resolution or compensation for the loss incurred.

I hope you understand the gravity of this situation and respond with urgency.

Please provide me help😥😥😥😥

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Moved from <Microsoft Teams | Development>

Answer 1

Staff contact number provide me

Answer 2

Sorry to hear you're having trouble.

I'm afraid that no one here would be able to help with this nor is there a specific contact number to reach support regarding this. However, what I would recommend is to start an online chat with support via https://support.microsoft.com and click on Contact Us. That way you can list your issues and get a specific case number for it.