Microsoft asking me to log in to another account

Question

Microsoft asking me to log in to another account

KipCosan-1038 0

When I open Word or PowerPoint, Microsoft asks me to log in to my business or school account to use the programs. I only have a Office 365 home account. I continue to need to click on the interruptive message and delete it. Many times it continues to pop up.

How do I stop this?

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2 answers

Answer 1

EmilyS726 272.3K Independent Advisor

Hello

Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the envelope icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it.

Restart the computer, and tell me if it still does the same?

KipCosan-1038 0 Reputation points

2025-11-12T15:04:07.1366667+00:00

There is no business or school account listed.
EmilyS726 272.3K Reputation points Independent Advisor

2025-11-12T15:27:17.73+00:00

Have you ever used a business (work or school) assigned account on this computer, to sign into Microsoft 365 ?

If there's no business account listed where you checked, proceed to the following:

Type contro panel in the search on the taskbar to launch it, then go to Credential Manager > Windows credential tab, look for anything referencing the organization account, right click and delete all that is found.

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Hold down Windows + R keys, copy and paste the following path into the run box (one at a time please), and press enter to launch the folder. When it is launched, delete everything in the folder. If you run into any sub folder that will not allow you to delete, go into that sub folder, and delete from within.

%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy %LocalAppData%\Microsoft\OneAuth %LocalAppData%\Microsoft\TokenBroker %LocalAppData%\Microsoft\IdentityCache

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Restart the computer after that. Then check to see if it allows you to sign in.
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Answer 2

To stop Microsoft Office from asking you to log in to a business or school account when you only have a Microsoft 365 home account, you can try the following steps:

Sign Out of Office: Open any Office application (like Word or PowerPoint), go to File > Account, and select Sign out. Then, close the application and reopen it.
Remove Connected Services: In the same Account section, look for Connected Services. Remove any services associated with the business or school account.
Clear Cached Credentials: You may need to clear cached credentials that could be causing the issue. Open Control Panel, select Credential Manager, and remove any entries related to the business or school account.
Registry Edit (if necessary): If the issue persists, you can edit the registry to remove cached credentials. Open Run, type regedit, and navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities. Delete any entries associated with the unwanted account. Note: Be careful when editing the registry, as incorrect changes can cause issues with your system.
Restart Your Computer: After making these changes, restart your computer to ensure they take effect.

These steps should help eliminate the prompt to log in to another account.