I cannot recover my email, although I tried many times with the recovery form

Question

I cannot recover my Hotmail email, although I tried many times with the recovery form. I tried many times also using email or by phone to get the key and to change my password, but it does not work.

I know the password that I used for the account before it stopped. Although I have sent the addresses of the emails that I have sent from my blocked email and the topic of these emails and have sent all information that I remember through recovery form, but it does not work.

Please help me to recover my email, since I used it from long time.

Regards

Answer 1

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

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Microsoft Account Recovery form is currently the only official way to recover your account. You can try it up to twice a day.

If it’s already been a few weeks, you can check this page: "Account recovery unsuccessful" https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53 it includes extra tips from Microsoft that could improve your chances.

Fill out the form as accurately as you can, include any old passwords, subjects of recent emails, or contacts you remember. The more details you provide, the better the chances of recovering your account.

If you have any recurring subscriptions or payments linked to this email, I also recommend contacting your bank or card provider to block those charges until your account is secured.

I know this process can take some time, but this is currently the only way Microsoft can verify ownership without access to the old phone number.

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Let me know if you have any further questions or concerns.

Answer 2

I still facing the same issue and tried for many times, but still unable to recover my hotmail account. Any other way to get back the email?

Answer 3

unaccepted, did not help