Can't complete purchase due to error with billing address

Question

trying to purchase more storage space for my hotmail and it asks " A billing address is required for this order. When you're finished, go back and update" I have tried over 5 times!!!

please help me resolve this

Answer 1

Hi michelle buscemi, Thank you for posting in the Microsoft Community.

First, make sure your billing address is correctly set up in your Microsoft account. Go to account.microsoft.com/billing/addresses and confirm that all required fields street, city, ZIP code, and country are filled in and match your payment method.

Second, check that your Microsoft account region matches your billing address and the country of your payment card. If there’s a mismatch, you may need to update your region or contact Microsoft Support for assistance.

Third, clear your browser cache or try using an incognito window or a different browser or a different devices. Sometimes cached data can cause this error.

Last, after updating your billing information, refresh the page and retry the purchase.

If this helps, please mark the answer as accepted so others can find it too.

-Carl