Blocked account

Question

Hi I have blocked myself out the account I reset my password however it said incorrect account or password but this is not true, I have tried to do the recovery form number of times but it is still not letting me recover my email. What do I do in this instance. I need urgently to get into my account.

Answer 1

Hi Molly Bowler, I understand how frustrating it must be to be locked out of your account especially when you’ve already tried resetting your password and using the recovery form multiple times.

Double check that you are entering the correct email address and that Caps Lock and your keyboard layout are set properly clear your browser’s cache and cookies and try signing in from a different device use the official Microsoft Account Recovery Form by providing accurate details such as previous passwords, recent email subjects and frequent contacts while avoiding repeated failed attempts within 24 hours enable two step verification and update your recovery information once you regain access and if recovery still fails contact Microsoft Support through their sign in help page request a callback or live chat and have your account details ready including email address, approximate creation date, and any linked billing information.

Can you tell me what happens when you try to sign in do you see an error message or does it just reject the password without explanation?

Best regards
Lucky Charm