Windows 11 crashes "Unexpected Error" upon startup, then restarts computer

Question

It happens so quickly I am unable to read the error message, but every time my PC turns on it crashes after I log into my desktop. This also happened when I had windows 10. I tried to re-install BIOS and was unable to do so. What methods of troubleshooting can I do to fix this issue? I do not want it to snowball into a larger problem.

Answer 1

If your Windows 11 system is crashing with an "Unexpected Error" upon startup, here are some troubleshooting methods you can try:

1. Boot into Safe Mode: This mode loads only the essential drivers and services, which can help you diagnose if the issue is caused by third-party software or drivers. To enter Safe Mode:
   • Go to Control Panel > Settings > Update and Security.
   • Select Recovery > Advanced startup.
   • Choose Troubleshoot > Advanced Options > Startup Settings > Restart.
   • After your PC restarts, select option 4, 5, or 6 to boot into Safe Mode.
2. Check for Hardware Issues: Ensure that all hardware components are properly connected. Reseat any expansion cards and check all cables.
3. Run System File Checker: Use the System File Checker tool to repair missing or corrupted system files. You can do this by running the command SFC /scannow in the Command Prompt.
4. Check Event Viewer: Look for any critical errors or warnings in the Event Viewer that occurred around the time of the crashes. This can provide more insight into what might be causing the issue.
5. Update Drivers and BIOS: Ensure that all your device drivers are up to date, especially graphics and chipset drivers. If you are having trouble updating the BIOS, consult your motherboard manufacturer for guidance.
6. Check for Insufficient Free Space: Make sure that your system drive has enough free space, as Windows requires space for swap files and other operations. Aim for at least 10-15% free space.
7. Perform a Clean Boot: This can help identify if background applications are causing the issue. You can perform a clean boot by disabling all non-Microsoft services and startup items.
8. Consider System Restore: If the issue started recently, you might be able to restore your system to a previous state using System Restore.
9. Check for Windows Updates: Ensure your system is fully updated, as updates can fix bugs and improve system stability.

If these steps do not resolve the issue, you may want to consider seeking professional support to avoid further complications.

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References:

• Advanced troubleshooting for Windows start-up issues
• Advanced troubleshooting for Stop error or blue screen error

Answer 2

Hi ,

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Thanks

Answer 3

Hi ,

You will uninstall the Razer application. According to the minidumps, it reports failures due to several different drivers, one being a storage driver and another related to GameFLT, which is related to GameInput.

You will follow the procedure below:

[Link to Reddit post about GameInput service stopping after Windows 11]

This will uninstall the Razer applications.

Disable BitLocker using the link below: https://www.asus.com/support/faq/1047461/

After disabling BitLocker, download the BIOS from the link below:

https://download.gigabyte.com/FileList/Utility/GCC_25.09.04.01.zip?v=cde239c62b96cacdabbecaa9a6ef1e50

Install GCC and go to the Update Center tab, select MB BIOS.

Or

Download the BIOS and place the BIOS image on a USB flash drive to update the BIOS. Directly:

https://download.gigabyte.com/FileList/BIOS/mb_bios_b850m-gaming-x-wf6e_8arpl311_f6d.zip?v=8634cdbbdde51b65ed3725fa3837e178

How to update BIOS: https://www.gigabyte.com/FileUpload/Global/WebPage/20/images/utiltiy_qflash_uefi.pdf

After updating the BIOS, you will need to install these drivers:

https://download.gigabyte.com/FileList/Driver/mb_driver_597_chipset_7.09.23.2230.zip?v=14629d6c0338ebcbce90708312964042

https://download.gigabyte.com/FileList/Driver/mb_driver_675_realtek8852_18.4032.2510.0900.zip?v=6bb0fecc34a05d035bd3b74e4378ad6b

https://download.gigabyte.com/FileList/Driver/mb_driver_674_realtek8852wifi_6001.16.172.0.zip?v=708401870e388b0996a2d341ab6bb3ec

https://download.gigabyte.com/FileList/Driver/mb_driver_612_realtekdch_6.0.9879.1.zip?v=8317df875bf59a1bc4862a62305c996d

Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Then perform a clean boot and if you want to uninstall applications that you do not use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Give feedback if the information was useful or not.

Thanks