Business Center to M365 Migration

Question

I work for an organization that up until recently was still tracking our liscenses through the Business Center website (https://businessaccount.microsoft.com/) we have just recently moved over to an Hybrid Azure environment.

I had been using the other method with my email address, but since that address became Azure AD, I can no longer reach the businessaccount side to even begin any migration. Worse still, the NOC members who have access to the M365 admin console (I haven't been added yet) say that none of our previous licenses show up in admin console.

I did remember seeing at one point that the info would auto migrate (but at that time, we weren't using the new console) What am I missing, what do I need to do to recover our info?

Answer 1

Dear @Alderman, David A,

Thank you for reaching out to Microsoft Q&A forum. 

I understand that you're facing with missing licenses after migrating to an Azure AD hybrid environment is a common hurdle when transitioning from the older Microsoft Business Center to the modern Microsoft 365 Admin Center.
As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

From my research, the core issue is that the Microsoft Business Center was primarily used for managing Volume Licensing Service Center (VLSC) agreements and software assurance benefits, especially for products like perpetual Windows or Office licenses, not for subscription-based Microsoft 365 licenses.

It is essential to distinguish between the two types of licensing portals, as they manage different products:

• Microsoft Business Center / VLSC: This portal manages Volume Licenses (perpetual licenses, software assurance, service packs, and downloads). These are licenses you own, such as Office Professional Plus or Windows Enterprise. These licenses do not typically show up in the modern Microsoft 365 Admin Center's standard Billing > Your products view because they are not M365 subscriptions.
• Microsoft 365 Admin Center: This portal manages Subscription Licenses (e.g., Microsoft 365 Business Standard, E3, or E5). These are licenses you rent annually or monthly.

For problems of this nature, we’ll need to involve Microsoft’s Billing Support team, as they have the tools to review your account, confirm the charges, and process any necessary recovery. I recommend that the Global Admin in your organization create a service request with Microsoft Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. Ask The Global Admin in your organization to create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support 

I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. I'm looking forward to your reply.  

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