System shutdown while gaming Helldivers 2

Question

System shutdown while gaming Helldivers 2

Gustavo Mejías 0

Hi everyone.

I'm having and unknown issue only when I play HELLDIVERS 2. Some time ago I was able to play 3 or even 4 hours straight withouth any issues. Now I can play less than 15 minutes, and my PC looks like it's going to fly away the way the fans start sounding.
Everytime I play this game, from some point in the past 4 months, my system just shuts down (earlier it just rebooted). It's been frustrating and annoying how this issue is only replicable to this specific game. I tried to read information on the error but I'm not getting closer to anything. I read that some utility from the MOBO vendor was causing issues, so I uninstalled it and it worked... for 20 minutes, then when I was finishing that session run, my pc shutdown for good. I can play for more than 15 minutes games like ARK, ARC Raiders, Marvel Rivals, as graphic demanding games so I'm confused on how to approach this issue, also no BSOD and the event viewer is pretty silent or I'm not able to pinpoint where to look for more information.

PS: Other issue i'm experiencing is that sometimes when scrolling on a web or application, half of the screen freezes and the other half continues scrolling down. This is very random and not replicable.

My system:
Windows 11 Pro 25H2 26200.7171
GIGABYTE a520m K v2 (latest BIOS firmware installed)
AMD Ryzen 5 5600GT with Radeon Graphics (CEZANNE AM4)
2x Hikvision U1 RAM DDR4 16GB 3200Mhz
AMD Radeon Sapphire RX 7600 (latest driver installed)
SSD Hikvision Desire P 1TB M.2 2280 NVMe PCIe 3.0
SSD Crucial BX500 2 TB

3 answers

Your answer

Answer 1

David-M 99,355 Independent Advisor

Hi. I'm David, and I'm happy to help you.

This behavior can occur for several reasons. It is necessary to investigate.

Please do the following:

Export and share the log for analysis:

Press Windows + X and select Event Viewer;
Expand Windows Logs and select System;
In the Actions panel on the right, select Filter Current Log;
In Event level, check the boxes Critical, Warning, and Error and click on Ok;
Again, in the Actions panel, select Save Filtered Log File As and save in an easily accessible place.

Then, upload the file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the file here so I can have a look.

I await your reply.

Gustavo Mejías 0 Reputation points

2025-11-13T16:47:13.7066667+00:00

Hi David, good day and thank you for your answer. Here's the link to the files (mi system is in spanish, so I dunno if the multilanguage access was configured correctly)

https://1drv.ms/f/c/6223eac62fb3e595/EuDHTT8CuLBKjV3r_dqfpo4BKiJLb_nZR1a9kOEZd0p5YA?e=dXRqlK
David-M 99,355 Reputation points Independent Advisor

2025-11-13T16:56:24.69+00:00

Thanks.

Language is not a problem. Windows displays logs in the system language of the viewer or in English.

I don't see any event that indicates an abrupt shutdown. Based on the behavior you described, I expected to find at least one critical event and one error logged at the time of the abrupt shutdown.

Can you tell me the approximate date and time this last occurred? Please also tell me your time zone, or the time in UTC.

I await your reply.
Gustavo Mejías 0 Reputation points

2025-11-13T17:08:53.8233333+00:00

That's why I said the event viewer is silent. Last night was about 23:00 and then 00:30 of today.
David-M 99,355 Reputation points Independent Advisor

2025-11-13T17:31:20.0533333+00:00

Thanks for the clarifications.

Unfortunately, there are no clues in the logs. Despite the gap where nothing was recorded, it's as if nothing happened at all. Typically, when this occurs, the issue is not software‑related but instead points to hardware. I know you might think, "But it only happens with Helldivers 2!", and you're right. The reality is that different games stress different components of your system. One title may push the CPU harder, another may tax the GPU, and yet another could demand more from RAM. That's why it's not unusual for instability to appear only with a specific game.

The complication is that diagnosing this kind of problem is extremely difficult because the computer isn't leaving any clear traces behind. Without logs or error messages, the root cause could be almost anything.

Please check the temperature your CPU and GPU reach while playing the game.

Several tools allow you to monitor the temperatures of your CPU and GPU. I recommend the free version of HWMonitor.

https://www.cpuid.com/softwares/hwmonitor.html

(Site not available in your language. Use your browser's translator if necessary.)

With temperatures slightly above 98°C (CPU), and 85°C (GPU), you can start to have problems.

The CPU and GPU temperatures only increase when they are used. So do something on your PC so that your CPU and GPU are used to the point that their temperature increases.

Just open HWMonitor for the information to be displayed. There is no need to set anything.

Let me know the result.

Feel free to ask back any questions.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Gustavo Mejías 0 Reputation points

2025-11-13T17:46:23.4666667+00:00

I will check and come back with the results. I do use HWMon to monitor but how can I be sure what T° is reaching if my PC crashes almost instantly. I think Minidump could help and there are other Software related error on other tabs rather than system that are around the time where I faced the issue.
Gustavo Mejías 0 Reputation points

2025-11-13T18:26:30.99+00:00

I have uploaded new results to the same link, and erased the earlier ones. I do include a pre HWMon Log just seconds before I launched Helldivers 2. I was able to "play" 5 minutes top and then it crashed. Log time 15:18

https://1drv.ms/f/c/6223eac62fb3e595/EuDHTT8CuLBKjV3r_dqfpo4BKiJLb_nZR1a9kOEZd0p5YA?e=eydZxs
David-M 99,355 Reputation points Independent Advisor

2025-11-13T18:44:40.5066667+00:00

The temperatures in the file you shared appear to be idle temperatures, not during use.

The free version of HWMonitor itself does not generate continuous real-time logs by default. It shows the current values and the minimum/maximum values since the program was opened.

At what point did you extract it?

No clues in the recent log either. It's as if no problem occurred.

I await your reply.

Answer 2

David-M 99,355 Independent Advisor

Share the minidumps with me so I can check if there are any clues, as this may have been about to happen a long time ago.

Put all the files you have into a ZIP file. This will make it easier to share them all.

Regarding temperature checks. Open the game and keep an eye on the temperature. If the problem is temperature-related, it's already reaching a very high temperature within a few seconds/minutes of the game running. And when it reaches the critical temperature, the computer shuts down.

Ideally, the computer shouldn't even reach a high temperature. Ideally, the CPU shouldn't exceed at least 80ºC, and the GPU at least 75ºC.

Let me know the result.

Feel free to ask back any questions.

Gustavo Mejías 0 Reputation points

2025-11-13T21:05:57.2433333+00:00

I checked the minidumps but they were old files, I'm not being able to get any record of what happens, just to check the Temp issue. Tried recording with AMD built-in video recording. I'm trying to get a new dump file with a full dump config. I will paste the info on the events that are happening near the time of the shutdowns.

I'm uploading the latest LOG files to OneDrive
Gustavo Mejías 0 Reputation points

2025-11-13T21:12:27.86+00:00

I will now try and generate the full dump, since the system itself isn't logging correctly the shutdowns. Here's the link to the all the files that were generated today.
https://1drv.ms/f/c/6223eac62fb3e595/EuDHTT8CuLBKjV3r_dqfpo4BKiJLb_nZR1a9kOEZd0p5YA?e=Cs1gbn
David-M 99,355 Reputation points Independent Advisor

2025-11-14T15:05:37.0933333+00:00

Sorry for the delay in reply. I've been offline.

Thanks for the clarification.

Unfortunately, there are no clues in those files either. The temperatures seem normal. If the temperatures were monitored correctly, you can rule out overheating as the cause of the problem.

I suggest you use the free MemTest86 tool for a deep check of your RAM.

https://www.memtest86.com/download.htm

The deep scan can take a long time, depending on how much RAM you have. So do it at a time that suits you.

Feel free to share a photo of the test result.

Let me know the result.

Feel free to ask back any questions.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Gustavo Mejías 0 Reputation points

2025-11-14T21:31:26.31+00:00

Last night I was able to play 1 hour straight with no issues. I was making a video on Temp's and how the game was running when I realized that Discord was closed (normally Discord runs when Windows starts), and then I thought, what if something is happening with Discord (some software error, maybe some corrupted files from Discord or something, because when the game failed Discord was running), and I reinstalled it. Then I launched the game, invited a friend to play and then went for a 1 hour run. I'm not 100% sure this was the root cause, since Discord opens 7 parallel processes, so I will keep on testing if it was a stroke of luck or if it really was the root cause of my issue.
Also I did download the software you told me, before I posted here in term of some light on this darkened universe I'm inmersed on. I will try to leave the MemTest runnning tonight until tomorrow. Thanks on the follow up.

Answer 3

David-M 99,355 Independent Advisor

Sorry for the delay in reply. I've been offline.

The weird thing is that your system isn't logging anything when the problem occurs, which isn't common for software-related issues. But it makes sense that when Discord is open, it causes increased CPU and RAM usage, and this higher usage, even if slight, could be triggering some kind of problem.

In your question, you mentioned having the latest BIOS. Just to confirm: It's version "F6", right?

I suggest doing the following as well:

Go to the Gigabyte website using the link below, download the latest Chipset driver, and install it.

https://www.gigabyte.com/Motherboard/A520M-K-V2-rev-10/support

Driver name: AMD Chipset Driver

Version: 5.11.02.217

(You will need to expand the Chipset category to find the mentioned driver.)

(Extract the ZIP file, and double-click the file "mb_driver_597_chipset_5.11.02.217" to run it. Then, follow the on-screen instructions to install the driver.)

I will explain why I suggested this:

The chipset is a vital component responsible for managing communication between the processor and external devices connected to the motherboard, such as the graphics card.

A compatibility issue with chipset drivers can make the system unstable to the point of experiencing BSODs or abrupt shutdowns, usually not in the way it's happening to you. However, I think it's a good idea to try.

Still, it's a good idea to check the RAM using MemTest86 when it's convenient for you.

Feel free to ask back any questions.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Gustavo Mejías 0 Reputation points

2025-11-16T00:33:22.8333333+00:00

I think my rev is 1.1, but I can't confirm through software or WIN because I get the "x.x" version from CPUID, WMIC and System Information. So I will try to look for the rev on the board (I'm pretty sure it's 1.1). I checked out and I don't have the latest drivers for the BIOS, and as for chipset I do have the latest drivers.

This is what I found:
CHIPSET

LATEST DRIVER:

MOBO Version:

BIOS Version:

LATEST DRIVER:

About the MemTest, last night I forgot to let it run, so I will try to remember tonight :p
Gustavo Mejías 0 Reputation points

2025-11-16T04:22:56.12+00:00

Today I tried playing again and I was back with the error. I was able to play roughly 1 hour and then, the game froze, and it close itself, giving me 2 window popups: one from Playstation and other from AMD. (I did update the AMD Graphic Driver today) And as the Pc didn't shutdown I was able to monitor the T° which goes like this:

Besides that I have the zipfile with AMD report (uploaded to Drive) and I did get the last event viewer anomalies as "Logs Helldivers 2 CLOSEGAME". I will be running the mem test right now. I will post the results tomorrow.
Gustavo Mejías 0 Reputation points

2025-11-16T13:26:17.22+00:00

Hi David, good day.

I uploaded to OneDrive the MemTest86 report.
David-M 99,355 Reputation points Independent Advisor

2025-11-16T13:59:22.5033333+00:00

Sorry for the delay in reply. I've been offline.

The problem doesn't seem to be with the RAM. It also doesn't seem to be an overheating problem.

Since the system isn't providing any clues about the problem, are there any objections to performing a clean install of Windows?

Clean Installing Windows will remove all data stored on the system. Therefore, you will need to back up your personal files on an external drive or cloud storage service.

I'm considering suggesting you do this because these types of problems don't survive a clean install unless the problem is caused by hardware. Therefore, since I don't think it's a problem with the game itself, if the problem persists after a clean installation, it's certain that the problem lies with the hardware.

I await your reply.

Feel free to ask back any questions.
Gustavo Mejías 0 Reputation points

2025-11-16T17:30:40.6033333+00:00

Yes, I have in mind a Windows clean install but I'm waiting for a physical upgrade of my PC (MOBO, CPU, casing and PSU)., So until then I think I would have to wait to play Helldivers 2. I don't have an exact time for this so I whink I'll post the results when I do this update. Thanks on everything! I'll be looking forward to troubleshoot with you again.

Please feel free to close this topic.
David-M 99,355 Reputation points Independent Advisor

2025-11-17T12:11:37.9366667+00:00

Ok. My suspicion falls on the CPU, GPU, motherboard, and PSU, in that order. In that case, if the problem persists after the upgrade and a clean Windows installation, the most likely cause is the GPU.

Feel free to ask back any questions.

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System shutdown while gaming Helldivers 2

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