Certificate merge - Old account

Question

“I need help recovering and merging my previous Microsoft Learn / Certification account used while working at Core42 (G42). The old email was*[removed to protect privacy]*, which is now deactivated. My current Microsoft account is [removed to protect privacy]. Please merge any learning history from the Core42 account into my current Microsoft Learn profile.”

Answer 1

To merge your previous Microsoft Learn / Certification account with your current account, you will need to ensure that you have access to both accounts. Since your old email account is deactivated, you may face challenges in accessing it directly. However, you can still initiate the merge process by following these steps:

1. Log into your current Microsoft Learn profile using your active email account (******@endava.com).
2. Add your old login account (the one associated with your previous Microsoft Learn / Certification account) to your current profile. This can be done by navigating to the account management section in your profile settings and selecting "Add Login Account."
3. If the old account is recognized and associated with your previous profile, this will trigger the merge process, combining all your learning history, credentials, and transcripts into your current profile.
4. Be aware that if you exceed the limit of five work or school login accounts during the merge process, the process will be canceled, and you will need to resolve this issue before trying again.

If you encounter any issues during this process, it may be helpful to contact Microsoft support for further assistance, especially since your old email is deactivated.

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References:

• Can I merge two profiles of mine into one?
• Add login accounts to your Learn profile

Answer 2

This is a public forum, not support.

Try support: https://learn.microsoft.com/en-us/credentials/support/help

Support request:

https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=de16815f-2fa5-576e-4946-70cae21a4eeb