Teams not working

Question

When I login to teams under where do you want to start there is a link that says advocate health. I am not associated with this. How do I remove it. and use my account

Answer 1

To remove the link associated with "advocate health" in Microsoft Teams, you may need to ensure that you are signing in with the correct account. If you are seeing an organization that you are not associated with, it could be due to the account being cached or a sign-in issue. Here are some steps you can take:

1. Sign Out: Sign out of Teams completely. You can do this by selecting your profile picture at the top of the app and then selecting Sign out.
2. Clear Cache: If you are using the desktop app, you can clear the Teams cache. Close Teams, then navigate to %appdata%\Microsoft\Teams and delete the contents of the folder. Restart Teams and sign in again.
3. Use the Correct Account: When signing in, ensure you are using the correct email associated with your account. If you have multiple accounts, make sure to select the right one.
4. Browser Mode: If you are using Teams in a web browser, consider using an incognito or private browsing mode to avoid cached credentials.
5. Contact Admin: If the issue persists, it may be beneficial to contact your IT administrator to ensure your account is set up correctly and not linked to any other organizations.

These steps should help you remove the unwanted link and use your account properly.

Answer 2

Hi @Brandon Wiggins 

Thank you for posting your question in the Microsoft Q&A forum.        

It appears that the link you’re seeing for Advocate Health in Microsoft Teams is showing because your account is currently associated with multiple organizations. This can happen if you were previously invited to a team or group from that organization, or if cached credentials are still present. 

To remove this and ensure you only use your own account, please try the following steps: 

1/ Sign out of Teams completely 

• Click your profile picture in Teams and select Sign out. 
• Close Teams and restart it. 

2/ Clear Teams cache  

Clear the cache in Teams for Windows  

Method 1: Reset the app  

• Type settings in the search box, and then select the Settings app from the results.  
• Select Apps > Installed apps and then type Microsoft Teams in the search box.  
• Locate the New Microsoft Teams app from the results, select the More options button    on the right, and then select Advanced options.  
• In the Reset section, select Reset.  
• Restart Teams.  

Method 2: Delete the files  

• If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.  
• Pressing Windows+R to open the Run dialog box.  
• In the Run dialog box, enter the following path, and then select OK.   %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
• Delete all files and folders in the directory.  
• Restart Teams.  

Clear the cache in Teams for macOS  

• If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command+Q.  
• In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.  
• Enter the following commands, and press Return after each command:  
• rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams rm -rf ~/Library/Containers/com.microsoft.teams2  
• Restart Teams.  

3/ Check your account associations 

• Visit https://myaccount.microsoft.com/organizations. 
• Sign in with your Microsoft account. 
• Under Organizations you belong to, look for Advocate Health. 
• If listed, click Leave organization. 

4/ Sign back in 

• Restart Teams and sign in with your correct Microsoft account credentials. 

For more details, you can also refer to our official guide: Manage organizations for a work or school account in the My Account portal - Microsoft Support 

 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to continuing the conversation. 

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