This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 63%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
My daughter set up Microsoft office family share which we paid for and she put It in her name she is now logged out and needs parental consent but no one can do it because I’m not an administrator in the family share only she is.
how do we change this as she cannot get into emails or Microsoft to log in and change settings?
You can fix this by giving consent from your own Microsoft account. That will both unlock your daughter's account and add you as the family organizer.
On any browser, have your daughter go to account.microsoft.com and sign in with her email and password.
She will be stopped on a page that says she needs a parent's permission. Ask her to choose the option to enter a parent's email, then type your email address. You will receive a link to finish consent.
Open that link on your device, sign in with your own Microsoft account or create one if you do not have it, then complete the age check with a small credit card verification charge. It is a legal age verification, not a purchase, and prepaid cards usually do not work. When it finishes, her account is unlocked and your account is added to her family automatically as an organizer.
After that, sign in at family.microsoft.com with your account and confirm you are listed as Organizer and your daughter is a Member. From there you can manage her settings and share Microsoft 365 Family from your account going forward.
If you get stuck on any screen, tell me the exact message you see and I will tailor the next step.
I removed my self from the family share to see if I could get back in and make my self an organiser but now I can’t get it unless I re pay and create my own as my daughter can’t get into emails to re invite me and I don’t want to re pay for it!
You do not have to pay again or wait for an invite from your daughter's inbox.
The fix is to trigger the parent-consent flow again and complete it with your own Microsoft account. When you finish consent, Microsoft automatically adds you back to her family as an Organizer.
Ask your daughter to go to account.microsoft.com on any browser and sign in with her email and password. She will stop on a screen that says a parent's permission is needed. On that screen she should choose the option to enter a parent's email and type your email address.
You will receive an email from the Microsoft account team with a link. Open the link on your device, sign in with your own Microsoft account or create one, then complete the age check with a small credit-card verification.
As soon as you finish, her account unlocks and you are added back to the same family as Organizer, without paying anything or needing her to send an invite. Then you can sign in at family.microsoft.com and manage her settings normally.
If anything in that flow does not appear, tell me exactly which page you see and I will adjust the next step.
This hasn’t worked as she is the organiser not me so I can’t do anything in mine. She also can log in to do anything so we are stuck in the loop I somehow need to be added as organisers so I can approve but I can’t be added as she can’t get into her account!
Is there a phone number I can ring for help
No problem!
This Microsoft article is the one you want to find the support number.
If you prefer a callback instead, go to the Microsoft Contact page, choose Home, then Accounts and family, describe the issue, and pick Get help. That route connects you to chat or lets you request a call from the right team.
When you reach an agent, explain that the only organizer is a minor who is locked behind a consent loop and ask them to assign you as organizer and ensure your existing Microsoft 365 Family subscription is associated to your organizer account without new charges. Have your Microsoft account email, your daughter's Microsoft account email, and any purchase details handy so they can verify ownership.
If anything is unclear during the call, tell me exactly what the agent says and I will translate it into the next steps for you.