Fail to receive verifty code from email

Question

Fail to receive verifty code from email, after request add a recovery email or change pin number.

windows has ask me to verifty email name "[Moderator note: personal info removed]@hotmail.com" but there was no code send to the email . The Email account was normal that it could receive other email but microsoft.

Answer 1

If you are not receiving the verification code from Microsoft for your email account, here are some steps you can take:

1. Check Junk/Spam Folder: Sometimes, verification emails can end up in your Junk or Spam folder. Make sure to check there for the missing email.
2. Resend Verification Email: If you haven't received the email within a reasonable timeframe, you can request to resend the verification email. This option is usually available in the settings where you are trying to verify your email.
3. Ensure Email is Correct: Double-check that the email address you provided is correct and that it is capable of receiving emails.
4. Email Filters: Check if there are any filters set up in your email account that might be blocking or redirecting emails from Microsoft.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance.

These steps should help you troubleshoot the issue with not receiving the verification code.

Answer 2

Dear cwb cwb,  

Thank you for reaching out to the Microsoft Q&A Community. I understand you are unable to receive the verification code when trying to add a recovery email or change your PIN, even though your email account works for other messages.  Please kindly follow these steps to fix the issue :

1. Try a different PC  

As a first troubleshooting step, I recommend trying to log in and verify your account using a different PC than the one initially used.   

That being said, if you can verify your account on the other PC, it means that problem is on your end and we will fix it in the next steps.  

2. Delete browser cache & cookies  

• Click on the Customize and control Google Chrome button.  
• Select History, then click on History again.  
• Click on the Clear browsing data button.  
• Select Cookies and other site data and Cached images and files, then select All time and click on Clear data.  

3. Update Windows  

• Press Windows + I to access Settings.  
• Select the Windows updates tab and click Install all.  
• If no updates are queued for installation, press the Check for updates button.  

4. Check Email Settings  

• Confirm the email address shown during verification is correct.  
• Check your Junk or Spam folder for messages from @accountprotection.microsoft.com.  
• Add @accountprotection.microsoft.com to your Safe Senders list in Outlook.  

5. Verify Account Security Information  

• Sign in at Microsoft Account Security.  
• Ensure your email is listed as a valid security method.  
• If not, add an alternate method such as a phone number or another email address.  

6. Use Alternative Verification  

If email codes fail, select SMS or phone call option if available.  

7. Avoid Multiple Requests  

Wait at least 5–10 minutes before requesting another code to prevent throttling.  

8. Check Microsoft Service Health  

Visit Microsoft Service Status to confirm Outlook and account services are operational.  

9. Try a Different Network or VPN  

If regional restrictions or ISP filtering are suspected, connect via VPN and retry.  

10. Contact Microsoft Support  

If none of the above works, please visit Troubleshooting verification code issues or request a callback via Contact Support   

• Visit this website:  Contact - Microsoft Support              
• Type your problems in the search box there. ( For example, Contact support.)              
• Now click on Get Help and select Contact Support below.              
• Go to the Products & Services tab and choose the Outlook category              
• On the Category tab, choose based on your actual problem         
• Go to Confirm.              
• Choose to chat with a support representative or request a call back.              

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.       

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

Warm regards  

Answer 3

Hi cwb cwb

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Answer 4

Hi cwb cwb

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.