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Having just upgraded from windows 10 to windows 11 on a new computer on 5th October which connected with ethernet cable to router, I believe that after the Windows 11 version 2512 update that connection stopped working and I have to rely on the wireless connection. Device Manager says 'Realtek PCIe 2.5GbE Family Controller is working properly' - version 10.75.324.2025.
What is the issue and how do I get it to work properly?
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Hi Peter,
Let me troubleshoot this.
Please supply the following Information.
Right-click the Start button and Choose the Run option
Type in msinfo32
Press enter.
Take a screenshot of the System Summary window and post it in the next reply.
I look forward to your response and am eager to collaborate until we find a solution.
Run Network Adapter troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.
