Email Templates dissapeared from ribbon

Question

Email Templates dissapeared from ribbon

Malik Mertus 20

Hello, we're having reports of users within our business not being able to access their email templates in the custom ribbon, at first, I thought it was related to an update, but even after updating, the view templates option disappeared. I tried to add it back in File > Options > customize ribbon, but didnt see the "My templates" option there. The screenshot is from my computer (not the one displaying the issue) to show the button I'm talking about.

Screenshot 2025-11-13 114526

Gabe Bratton 406 Reputation points Microsoft Employee Moderator

2025-11-14T16:30:31.26+00:00

There is an active incident investigating this issue EX1183224. The guidance that the product team has asked for in the incident is to enable the My Templates using PowerShell. If you are a tenant administrator connect to Exchange Online using PowerShell, https://learn.microsoft.com/en-us/powershell/exchange/connect-to-exchange-online-powershell?view=exchange-ps.

Then in PowerShell run this command to enable My Templates in the tenant: Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true

I ran the command on my test tenant and it completed but did not make any modifications. My Templates are there on all my test machines. Product Team says if you run it that it could take 72 hours to take effect. If you run it, please share the output of your result and of the commands I posted below. This will help a lot giving this feedback to the Product Team.

You can also check the current state of the My Templates add-in by running this command:

get-app -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93

Or you can check the state of all the web add-ins by running this command: get-app

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Gabe Bratton 406 Reputation points Microsoft Employee Moderator

2025-11-14T16:30:31.26+00:00

There is an active incident investigating this issue EX1183224. The guidance that the product team has asked for in the incident is to enable the My Templates using PowerShell. If you are a tenant administrator connect to Exchange Online using PowerShell, https://learn.microsoft.com/en-us/powershell/exchange/connect-to-exchange-online-powershell?view=exchange-ps.

Then in PowerShell run this command to enable My Templates in the tenant: Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true

I ran the command on my test tenant and it completed but did not make any modifications. My Templates are there on all my test machines. Product Team says if you run it that it could take 72 hours to take effect. If you run it, please share the output of your result and of the commands I posted below. This will help a lot giving this feedback to the Product Team.

You can also check the current state of the My Templates add-in by running this command:

get-app -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93

Or you can check the state of all the web add-ins by running this command: get-app

Answer 1

Austin-H 6,995 Microsoft External Staff Moderator

Hello @Malik Mertus
Thank you for posting question to Microsoft Q&A Forum.
According to this issue, please have a look at this screenshot or the link below (if you could access to Microsoft 365 Admin Center)
User's image

https://admin.cloud.microsoft/?#/servicehealth/:/alerts/EX1183224
As we are aware that this issue with My Templates and Viva Insights happened to some users due to service degradation. We are still investigating on this and this section is continously updating within Microsoft 365 Admin Center (updated by November 14).

I will keep you updated with the situation in case you are not Administrator within this thread.
In the meantime, you can use Signatures as a temporary workaround, I know it's not the same, but it does have the similar function to My Template.

My apology for any inconveniences caused by this issue.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Austin-H 6,995 Reputation points Microsoft External Staff Moderator

2025-11-17T04:07:51.4766667+00:00

Hello @Malik Mertus
Please consider checking on the suggestion from Gabe above to see if it could help you.

The service degradation is still happening.
Malik Mertus 20 Reputation points

2025-11-17T13:57:32.6966667+00:00

Got it thank you!
Austin-H 6,995 Reputation points Microsoft External Staff Moderator

2025-11-19T03:02:42.5266667+00:00

Hello @Malik Mertus
The service degradation is still happening.
The next update is scheduled for 11.30 AM GMT today.
Austin-H 6,995 Reputation points Microsoft External Staff Moderator

2025-11-20T13:36:57.57+00:00

Hello @Malik Mertus
This is the update for today:

To avoid unnecessary follow-ups, I will update this issue once this is resolved.
Gabe Bratton 406 Reputation points Microsoft Employee Moderator

2025-12-01T15:08:20.37+00:00

According to the incident this issue should now be resolved. Please check if you have the My Templates back available.
Austin-H 6,995 Reputation points Microsoft External Staff Moderator

2025-12-02T07:14:02.9066667+00:00

Hello @Malik Mertus
Please provide us the update if possible.

We are looking forward to your response.
Malik Mertus 20 Reputation points

2025-12-02T13:05:04.4066667+00:00

Thank you!

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Email Templates dissapeared from ribbon

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