emails are not all loading in real time

Question

Our emails are coming in slowly or not until the next day

Answer 1

If your emails are coming in slowly or not until the next day, there could be several reasons behind this issue. Here are some potential causes and troubleshooting steps:

1. Exchange Online Server Issues: Sometimes, the delay in receiving emails can be due to issues with the Exchange Online server. You can check the service health in the Microsoft 365 portal to see if there are any known issues affecting other customers.
2. Local Network Issues: Problems with your local network, such as issues with your proxy server, firewall, or Internet service provider, can also affect email delivery. Make sure your network is functioning properly.
3. High Volume of Notifications: If your organization generates a high volume of notifications, it might cause delays in processing or delivery of emails. You can analyze notification statistics to identify any issues.
4. Deferred Delivery Rules: Check if there are any deferred delivery rules configured in Outlook that might be delaying the sending of emails. You can review and modify these rules if necessary.

By investigating these areas, you may be able to identify and resolve the issue with slow email delivery.

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References:

• Outlook performance is slow in the Microsoft 365 environment
• Emails from subscriptions or notifications are delayed

Answer 2

Hi,

Thanks for reaching out and sharing the details. Delays like this usually happen because of a sync issue or something on the server side. Could you confirm which email service you’re using Outlook, Gmail, Exchange, or something else? Also, is this happening on your HP Spectre laptop, your phone, or both? And when you log in through the web, like outlook.com, do the emails show up right away?

Typically, these delays are caused by Outlook getting stuck in cached mode or background sync, or sometimes by the email provider slowing things down due to outages or throttling.

Here’s what you can try right now: restart Outlook and use the “Send/Receive All Folders” option. In Outlook settings, go to File - Options - Advanced - Send/Receive and set it to check every five minutes. Make sure “Work Offline” isn’t turned on. If you’re using Exchange or Microsoft 365, it’s also worth checking the Service Health in the Microsoft 365 Admin Center.

Let me know how it goes.I’m happy to help further if needed.

Regards,

Edward