Azure Cosmos DB
An Azure NoSQL database service for app development.
1,064 questions
Cannot read properties of undefined (reading 'message') on CosmosDB Account creation
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Matteo Bortolazzo
1
Reputation point
Hi,
I am trying to create a CosmosDB free account. I add a resource group and DB name and press create.
After 2 minutes or more I got an error: Cannot read properties of undefined (reading 'message')
and that's all the info I get.
Is there anything I can try?
PS: it's a new Microsoft account.
{count} votes
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Oury Ba-MSFT 11,381 Reputation points Microsoft Employee2021-09-23T16:38:11.707+00:00 Hi @Matteo Bortolazzo Thank you for posting your question on Microsoft Q&A. This could be an intermittent error . Could you please try again some time and let us know if you are still seeing the same.
Regards,
Oury -
Matteo Bortolazzo 1 Reputation point
2021-09-23T19:32:07.153+00:00 Hi @Oury Ba-MSFT ,
yes it worked. Maybe the error was related to the fresh Azure account.
Thanks,
Matteo -
Matteo Bortolazzo 1 Reputation point
2021-09-23T20:01:04.793+00:00 Actually @Oury Ba-MSFT ,
it's not intermittent.
I tried to create a second account and it failed again.
So, I tried a different PC and it worked.
Basically, it is failing on my company's PC but not on personal ones. Not great as I am testing it for the company.
The full error is:
{ "deploymentStatusCode": -1, "stage": 2, "expected": false, "error": { "message": "Cannot read properties of undefined (reading 'message')", "name": "TypeError", "stack": "TypeError: Cannot read properties of undefined (reading 'message')\n at https://portal.azure.com/Content/Dynamic/KqF9_ozsrMOn.js:2:14604\n at s (https://portal.azure.com/Content/Dynamic/2Uk0kCAnbXoH.js:17:2614)\n at Object.throw (https://portal.azure.com/Content/Dynamic/2Uk0kCAnbXoH.js:17:1907)\n at s (https://portal.azure.com/Content/Dynamic/2Uk0kCAnbXoH.js:17:1734)" }, "subscriptionId": "a47efa2a-6cd9-4869-be14-da1a43fefce1", "resourceGroupName": "autho", "location": "westus", "deploymentName": "Microsoft.Azure.CosmosDB-20210923204754"}
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Oury Ba-MSFT 11,381 Reputation points Microsoft Employee
2021-09-27T21:08:57.373+00:00 Hi @Matteo Bortolazzo I would suggest to check if your company admin. There may be something blocking from creating a Cosmos DB account.
Regards,
Oury -
Oury Ba-MSFT 11,381 Reputation points Microsoft Employee
2021-09-29T22:44:42.02+00:00 Hi @Matteo Bortolazzo Were you able to check with your company admin.? Could you please update about the status of the issue.
Regards,
Oury -
Matteo Bortolazzo 1 Reputation point
2021-10-01T09:29:20.773+00:00 Hi @Oury Ba-MSFT ,
no, I wasn't able to check as it's a big company so I don't even know who should I ask.
But we have other Cosmos accounts, so it might be a configuration issue on my PC
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Oury Ba-MSFT 11,381 Reputation points Microsoft Employee
2022-01-27T06:51:12.287+00:00 Hi @Matteo Bortolazzo Sorry for the delay reaching out back to you. I wanted to check on the status of the issue. Are you still facing the same.?
Regards,
Oury -
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Matteo Bortolazzo 1 Reputation point2022-01-29T15:50:48.997+00:00 Hi,
Apparently I was not the only one in the company with this issue. So it must be related to some network settings or protections on our side.
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