Microsoft teams app error message

Question

Hello,

We use Microsoft teams for our workplace correspondence. Recently, two of our staff have lost access to the staff community page and when I try to re-add them a message pops up says "Sorry, we cannot take you to this destination at this time." I have tried sending the link to the page multiple times and via multiple ways, such as to their email directly. They have also deleted and reinstalled the app multiple times with no luck.

How do I get them back on the team community page?

Answer 1

Dear @Caitlin Thomas,

Thank you for posting your question in the Microsoft Q&A forum!

Regarding your issue, may I kindly ask a few questions so I can understand your issue better:

1. May I please confirm if you are using Microsoft 365 business account (such as ******@companydomain.com) or Microsoft Personal account?
2. Are there any specific error messages or codes being displayed in addition to “Sorry, we cannot take you to this destination at this time”?
3. Have any permissions or roles for the affected users changed recently?
4. Is this issue happening on the desktop app, web version, or both?
5. Could you confirm if any changes were made to the Teams policy settings recently, either at the user or organizational level?
6. Could you please confirm which steps you attempted? This will help me avoid repeating actions and identify the next best solution.
7. Please take a screenshot of the issue you're experiencing so I can better assist you.

In the meantime, please try these troubleshooting steps: 

1. Microsoft Teams: update to the latest version.
2. Sign out and log back in: This will refresh your account linking and may resolve the issue. 
3. Clear Teams cache: Cached data can sometimes cause problems. Clear the Teams client cache - Microsoft Teams | Microsoft Learn 
4. Switch to a different network

Note: If none of the above solutions work, let me know for further investigation. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

Your understanding and co-operation are highly appreciated. I am looking forward to your response!

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