How do I get my remote session with Microsoft support back ?

Question

How can I get a Microsoft remote support session back ?

Answer 1

Hi, I'm John! I will help you with this.

Were you already connected with Microsoft Support earlier and the session suddenly disconnected?

If that’s the case, the quickest way to get your session back is to reach out to Microsoft Support again through live chat. You can let them know what happened, and they can start a new remote session for you right away.

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Windows".
• In Category, select "Technical support."
• Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

---

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

To get a Microsoft remote support session back, you typically need to reach out to Microsoft Support directly. If you had previously granted consent for remote support, you may need to re-enable it by following the necessary procedures. Here are some steps you can take:

1. Contact Microsoft Support: Reach out to Microsoft Support through their official channels (call, chat, or email) and request assistance in re-establishing your remote support session.
2. Re-enable Remote Support: If you need to enable remote support again, you can use the Enable-RemoteSupport command in PowerShell, specifying the appropriate access level and expiration time.
3. Check Session History: If you want to see if there are any existing sessions or consent grants, you can use the Get-RemoteSupportSessionHistory command to retrieve details about previous sessions.
4. Provide Consent: Ensure that you provide the necessary consent for Microsoft support to access your device remotely again.

If you need specific commands or further assistance, please refer to the relevant documentation or contact support directly for guidance.