Not Getting Authenticator Code on New (old) Phone When Trying To Access Azure Portal

Question

-I've set up authenticator on a new (old) mobile phone since previous one is not available for a week
-I am not getting authenticator sign in requests or code on the new phone when trying to log into the Azure Portal
-I CAN get into Entra Admin and see my user.
-As an admin I have the proper rights across the subscription and tenant
-Entra Admin only requires pass and SMS which works fine
-Azure portal requires authenticator, thus no access
-Have deleted and re-added the app and user multiple times.
-Have removed and re-added the device multiple times
All phone settings have been checked to make sure nothing is blocking request/code

To summarize have full access to Entra admin for the tenant, cannot get to Azure portal since authenticator doesn't work on new phone.

Answer 1

It sounds like you're experiencing issues with receiving authentication codes on your new phone for the Azure Portal. Here are some troubleshooting steps you can take:

1. Check Phone Number Settings: Ensure that the phone number associated with your account is correct in your user settings. You can verify this in the Entra Admin portal.
2. Use Alternative Verification Methods: Since you have access to Entra Admin, try selecting other verification options if available. You might be able to use SMS or a different method temporarily.
3. Reset Multi-Factor Authentication Settings: As an admin, you can reset the Multi-Factor Authentication settings for your account. This can be done by going to the user management section in the Azure portal and requiring the user to provide contact methods again.
4. Check for Blocked Notifications: Ensure that your new phone is not blocking notifications from the Authenticator app. Check if any settings or third-party apps might be interfering with the notifications.
5. Reinstall the Authenticator App: If you haven't already, try uninstalling and reinstalling the Microsoft Authenticator app on your new phone. Make sure to set it up again properly with the necessary accounts.
6. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance, as they may be able to provide more specific guidance based on your account settings.

Following these steps should help you regain access to the Azure Portal using the Authenticator app on your new phone.