I am trying to add Bigpond email account to Outlook and it keeps telling me wrong password, changed password 5 times. I can login to Telstra Webmail using the password.5 times

Question

I am trying to add Bigpond email account to Outlook and it keeps telling me wrong password, changed password 5 times. I can login to Telstra Webmail using the password each time

Answer 1

If you are experiencing issues adding your Bigpond email account to Outlook and receiving a "wrong password" error despite being able to log in to Telstra Webmail, there are a few troubleshooting steps you can try:

1. Check Account Settings: Ensure that you are using the correct email address and password in Outlook. Sometimes, a small typo can cause authentication issues.
2. Allow Office to Connect to the Internet: Make sure that the Allow Office to connect to the Internet option is selected in the Trust Center settings. If this option is not enabled, it can prevent Outlook from connecting properly.
3. Run Outlook Diagnostics: You can run a self-diagnostics tool to identify any issues with your Outlook setup. Look for options related to password prompts or account setup issues.
4. Update Outlook: Ensure that your Outlook application is up to date. Sometimes, updates can resolve connectivity issues.
5. Check Security Settings: If you are using an older version of Outlook, consider changing the Logon network security setting to Anonymous Authentication. This can sometimes resolve password prompt issues.
6. Contact Support: If the issue persists, consider reaching out to Telstra support for assistance, as there may be specific settings required for Bigpond email accounts.

Following these steps should help you troubleshoot the issue with adding your Bigpond email account to Outlook.

Answer 2

@Margaret Sparks

Setting up a BigPond Account with Outlook can get tricky.

1 -- Are you following instructions like these to add the account manually?
https://learn.microsoft.com/en-us/answers/questions/2338261/how-to-resolve-a-problem-with-adding-a-bigpond-com

2 -- Depending on your BigPond account config, you may have to use a Telstra generated "App Password" for Outlook setup. Not the normal password you use to logon to Telstra Webmail.
https://learn.microsoft.com/en-us/answers/questions/4614885/we-have-multiple-bigpond-email-addresses-which-we