cannot create new document nor save document

Question

I just renew my account and now I cannot create nor save document in my system

Answer 1

If you are unable to create or save documents, there could be several reasons for this issue. Here are some possible causes and solutions:

1. Permission Issues: Ensure that you have the necessary permissions to create and save documents in the location you are trying to use. If you are working in a shared environment, check with your administrator.
2. File Path Issues: If you are trying to save to a network drive or external storage, ensure that the connection is stable and that the drive is accessible.
3. Software Issues: Sometimes, issues with the software itself can prevent document creation or saving. Ensure that your applications (like Microsoft Word or Excel) are updated to the latest version.
4. Temporary Files: If there are issues with temporary files, it might prevent saving. Check if your system has enough disk space and try clearing temporary files.
5. Antivirus or Security Software: Occasionally, security software can interfere with file operations. Temporarily disabling it (if safe to do so) may help identify if it’s the cause.

If these suggestions do not resolve the issue, you may need to consult with your IT support or check the specific application’s troubleshooting resources for further assistance.

---

References:

• Troubleshoot why Excel doesn't save changes
• "Could not create the work file" error in Office

Answer 2

1

Open Word and at the top right, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your new subscription then recognized correctly?

2

If not, log into your Microsoft account on this link, is the expiry date listed correctly for your subscription?

https://account.microsoft.com/services/