Unknown Charge on My Credit Card

Question

Hello, I found a charge on my credit card for “VS MICROSOFT (21,300 JPY)” on November 10th.

However, there is no purchase history in my Microsoft account.

I have already canceled all subscriptions, and I did not make this purchase.

Could you please investigate this charge and confirm whether it is linked to my Microsoft account?

Thank you.

Answer 1

To address the unknown charge on your credit card for "VS MICROSOFT (21,300 JPY)", it's important to verify whether this charge is indeed linked to your Microsoft account. Here are some steps you can take:

1. Check Your Purchase History: Log into your Microsoft account and review your purchase history to ensure there are no overlooked transactions.
2. Contact Support: Since you mentioned that you have canceled all subscriptions and did not make this purchase, it would be best to contact Microsoft support directly for assistance. They can investigate the charge and confirm if it is associated with your account.
3. Bank Inquiry: Additionally, consider reaching out to your bank or credit card provider to dispute the charge if you believe it is unauthorized. They may have more information regarding the transaction.

Unfortunately, I cannot investigate the charge directly, but following these steps should help clarify the situation.

Answer 2

サポートページはどこですか？

Answer 3

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472