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Request for Assistance – My Website Is Not Getting Indexed on Bing

nafees rain 0 Reputation points
2025-11-16T10:33:44.8733333+00:00

Hello Bing Support Team,

I hope you are doing well.

I am reaching out for help regarding a serious indexing issue with my website (Link removed by Moderator. Do not replace!)

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Problem Summary

My website is not appearing in Bing search results. When I check the URL using the URL Inspection Tool in Bing Webmaster Tools, I get the following status:

"Discovered but not crawled"

"URL cannot appear on Bing"

Crawl status shows an error:

“The inspected URL is known to Bing but has some issues which are preventing indexation.”

Even after clicking Request Indexing, nothing changes.

Steps I Have Already Taken

To resolve this issue, I have already completed the following:

  1. Verified my website in Bing Webmaster Tools.
  2. Submitted my sitemap:

REMOVE PII

  1. Checked my robots.txt file to ensure Bingbot is allowed:

REMOVE PII

  1. Ensured there is no noindex tag on my pages.
  2. Enabled IndexNow from my hosting/SEO tool (if applicable).
  3. Fixed redirection issues and ensured both www and non-www versions are properly redirected.
Bing | Bing Webmaster Tools
Bing | Bing Webmaster Tools
A Microsoft service that provides website owners with tools to monitor, analyze, and optimize their site's performance in Bing search results.

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  1. Jess-Q 4,830 Reputation points Microsoft External Staff Moderator
    2025-11-18T13:17:40.82+00:00

    Hi @2nafees rain

    Thank you for posting your question in the Microsoft Q&A forum.   

    Regarding your issue, the message “Discovered but not crawled” means Bing knows about your URL but cannot index it due to certain issues. This usually happens when: 

    • The page doesn’t meet Bing Webmaster Guidelines. 
    • There are server errors or blocked resources. 
    • Content is thin, duplicate, or violates policies. 

    You’ve already taken the right steps (verified site, submitted sitemap, checked robots.txt, removed noindex, enabled IndexNow). However, if the status remains unchanged after requesting indexing, it’s likely a quality or compliance issue. 

    Here are a few steps you can try: 

    1. Review Bing’s official guidelines: Bing Webmaster Guidelines.

    Check for:  

    • Server response time and crawl errors. 
    • Blocked CSS/JS in robots.txt. 
    • Content quality (avoid thin or duplicate pages). 
    1. If everything looks good, contact Bing Support:  

    I understand this can be frustrating, but reaching out through the official support channel is the best way to get a review. Posting here helps others with similar issues, but only Bing Support can confirm and resolve indexation problems. 

    As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. To quickly resolve this and regain access, the most effective step is to contact Bing support. Only they have the ability to help with your issue.  

    Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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